Service Disruption - Tyro Payments
Incident Report for Kounta
This incident has been resolved.
Posted 8 months ago. Nov 03, 2018 - 09:07 AEDT
A fix has been implemented and we are monitoring the results.
Posted 8 months ago. Nov 02, 2018 - 20:55 AEDT
Tyro has identified the issue to be with a local mobile network provider and they are actively monitoring.

You can update the network on your device to use WIFI by following these steps
Posted 8 months ago. Nov 02, 2018 - 10:10 AEDT
Please note, the TYRO team have informed us they are currently experiencing issues which may affect the network connectivity of your TYRO terminal.

You may have issues processing transactions on your Tyro terminal. We are seeking further updates and will provide those here as soon as we know more.

For any Kounta support during this time, you can reach our support team by selecting the '?' anywhere in Kounta.
Posted 8 months ago. Nov 02, 2018 - 08:53 AEDT
This incident affected: Payment Integrations.