All Systems Operational
POS ? Operational
Back Office ? Operational
Standard Reporting Operational
Insights ? Operational
Purchase ? Operational
Produce ? Operational
API Operational
Ordering Integrations ? Operational
Payment Integrations ? Operational
Accounting Integrations ? Operational
Support (Phone/Email/Live Chat) ? Operational
Online Ordering Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 25, 2020
Resolved - This incident has been resolved.
Nov 25, 17:02 AEDT
Update - The Report page in Purchase and the Purchases Report in Back Office is not up to date with the latest data for purchase orders placed or received from yesterday (since 9am AEDT 23 November).

We are currently working on syncing the latest data, however in the meantime, you will be able to see:
- all purchase order data prior to 23 November on the Report page in Purchase and the Purchases Report in Back Office
- purchase orders since 23 November in the Purchase orders page in Purchase and in Insights

For any other queries during this time, you can reach us by selecting the ? anywhere in Lightspeed and selecting ‘Chat with the Support Team’.
Nov 24, 17:07 AEDT
Identified - The Report page in Purchase is not up to date with the latest data for purchase orders placed or received from yesterday (since 9am AEDT 23 November).

We are currently working on syncing the latest data, however in the meantime, you will be able to see all purchase order data prior to 23 November on the Report page as well as the Purchase orders page.

For any other queries during this time, you can reach us by selecting the ? anywhere in Lightspeed and selecting ‘Chat with the Support Team’.
Nov 24, 11:59 AEDT
Completed - The scheduled maintenance has been completed.
Nov 25, 16:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 15:30 AEDT
Scheduled - Another week, another update that’ll make your business even more efficient.

When: 15:30 AEDT on November 25th.
How: You can continue to use Purchase the whole way through. Then after this time, Purchase will auto-update.

BUG FIXES
- Report page not syncing live data

IN CASE YOU MISSED IT
- Love Kounta by Lightspeed? It’s now even easier to share with your friends, the best bit - You both get $100 each! See the ‘Get & Give’ offer tile on your my.kounta.com dashboard for more details.
- Check out all the latest and greatest feature releases in our new ‘Feature Feed’ - over at > https://www.kounta.com/feature-updates/
Nov 25, 13:55 AEDT
Nov 24, 2020
Completed - The scheduled maintenance has been completed.
Nov 24, 15:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 14:00 AEDT
Scheduled - Another week, another update that’ll make your business even more efficient.

When: 14:00 AEDT on November 24th.
How: You can continue to use Purchase the whole way through. Then after this time, Purchase will auto-update.

IMPROVEMENTS
- Performance optimisations

IN CASE YOU MISSED IT
- Love Kounta by Lightspeed? It’s now even easier to share with your friends, the best bit - You both get $100 each! See the ‘Get & Give’ offer tile on your my.kounta.com dashboard for more details.
- Check out all the latest and greatest feature releases in our new ‘Feature Feed’ - over at > https://www.kounta.com/feature-updates/
Nov 24, 13:57 AEDT
Nov 23, 2020
Resolved - This incident has been resolved.
Nov 23, 16:18 AEDT
Monitoring - Our Insights Team have confirmed the reporting for Sales data should now be back up to date.

We are currently updating Purchase data, so you may still see some delays when running reports on Purchase. We will provide a further update once the data is up to date.
Nov 23, 11:25 AEDT
Identified - Our Insights Team have identified an issue with reporting data being delayed, the issue has been identified and is being resolved now.

Your may experience some delays in reporting when viewing today's data, we are working to resolve this ASAP and will update once the data has caught back up.

If you have any other queries, you can reach our Support Team by selecting the ? anywhere in Kounta.
Nov 23, 10:06 AEDT
Completed - The scheduled maintenance has been completed.
Nov 23, 16:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 15:00 AEDT
Scheduled - Another week, another update that'll make your business even more efficient.

When: 15:00 AEDT on November 23rd.
How: You can continue to sell on POS the whole way through. Then after this time, your POS will auto-update.

IMPROVEMENTS
- Performance optimisations

BUG FIXES
- Pinch to zoom on the Tables layout
- All tables are selected incorrectly in edit mode

IN CASE YOU MISSED IT
- Love Kounta by Lightspeed? It's now even easier to share with your friends, the best bit - You both get $100 each! See the 'Get & Give' offer tile on your my.kounta.com dashboard for more details.
- Check out all the latest and greatest feature releases in our new 'Feature Feed' - over at > https://www.kounta.com/feature-updates/
Nov 23, 10:39 AEDT
Completed - The scheduled maintenance has been completed.
Nov 23, 12:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 11:30 AEDT
Scheduled - Another week, another Insights update that'll make your business even more efficient.

When: 11:30 AEDT on November 23rd.
How: You can continue to use Insights the whole way through. However, Purchase reporting will not be up to date from 9:00 am AEDT to 12:30 pm AEDT. Then after this time, Insights will auto-update and you can access all your Purchase data

IMPROVEMENTS
- Additional data points available in the Purchase explore:
- Stock_transfer flag
- Sending_site name
- Supplier invoice number
- Person deleting a purchase order

IN CASE YOU MISSED IT
- Love Kounta? It's now even easier to share Kounta with your friends, the best bit - You both get $100 each! See the 'Get & Give' offer tile on your my.kounta.com dashboard for more details.
- Check out all the latest and greatest Kounta feature releases in our new 'Feature Feed' - over at > https://www.kounta.com/feature-updates/
Nov 20, 19:24 AEDT
Completed - The scheduled maintenance has been completed.
Nov 23, 12:00 AEDT
Verifying - Verification is currently underway for the maintenance items.
Nov 23, 11:40 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 09:00 AEDT
Scheduled - Another week, another update that’ll make your business even more efficient.

When: 9:00 AEDT on November 23rd.
How: Purchase will be unavailable until 12:00 AEDT. Then after this time, Purchase will auto-update.

IMPROVEMENTS
- Performance optimisations

IN CASE YOU MISSED IT
- Love Kounta by Lightspeed? It’s now even easier to share with your friends, the best bit - You both get $100 each! See the ‘Get & Give’ offer tile on your my.kounta.com dashboard for more details.
- Check out all the latest and greatest feature releases in our new ‘Feature Feed’ - over at > https://www.kounta.com/feature-updates/
Nov 20, 17:43 AEDT
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020
Resolved - This incident has been resolved.
Nov 16, 19:41 AEDT
Identified - Our Engineering Team is currently investigating an issue for some customers experience a 504 error while attempting to access Kounta Insights.

We’re sorry for the disruption, this is being actioned with the highest priority & we will be providing further updates shortly.

For any support during this time, you can reach our to support using the ‘?’ anywhere in Kounta
Nov 16, 17:16 AEDT
Completed - The scheduled maintenance has been completed.
Nov 16, 17:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 16:00 AEDT
Scheduled - Another week, another Insights update that'll make your business even more efficient.

When: 16:00 AEDT on November 16th.
How: Insights might not be available during this time but once the update is finished, you should be able to use as before

IMPROVEMENTS
- A one stop reporting solution for all New customers - new “free” dashboards that replace the existing Back Office reports will be available in Insights with no access to “Reports” section in the Back office
- All customers can access the new dashboards under "Reports" in Insights
- For New customers, the Sales feed will be available under My Kounta and time and attendance will be in the People section
- No change in the experience for existing customers and they can continue to have access to all the back office reports
- Stock on hand report will be accessible on the new Inventory dashboard in Back office for all customers


IN CASE YOU MISSED IT
- Love Kounta? It's now even easier to share Kounta with your friends, the best bit - You both get $100 each! See the 'Get & Give' offer tile on your my.kounta.com dashboard for more details.
- Check out all the latest and greatest Kounta feature releases in our new 'Feature Feed' - over at > https://www.kounta.com/feature-updates/
Nov 16, 16:00 AEDT
Completed - The scheduled maintenance has been completed.
Nov 16, 16:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 15:00 AEDT
Scheduled - Another week, another update that'll make your business even more efficient.

When: 15:00 AEST on November 16th.
How: You can continue to sell on POS the whole way through. Then after this time, your POS will auto-update.

IMPROVEMENTS
- New Inventory section including a new Inventory Dashboard
- Stock on hand report moved to the new Inventory section

BUG FIXES
- Bar Tabs limit not visible in Dark Mode
- Courses production docket printing error

IN CASE YOU MISSED IT
- Love Kounta by Lightspeed? It's now even easier to share with your friends, the best bit - You both get $100 each! See the 'Get & Give' offer tile on your my.kounta.com dashboard for more details.
- Check out all the latest and greatest feature releases in our new 'Feature Feed' - over at > https://www.kounta.com/feature-updates/
Nov 16, 10:48 AEDT
Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.