Kounta Status

All Systems Operational

POS Operational

Back Office Operational

Standard Reporting Operational

Kounta Insights Operational

API Operational

Ordering Integrations Operational

Payment Integrations Operational

Accounting Integrations Operational

Support (Phone/Email/Live Chat) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 17, 2019

No incidents reported today.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

Service Disruption - Live Chat

Resolved - This incident has been resolved.
Nov 13, 08:15 AEDT

Identified - Please note that our live chat tool is currently offline due to technical issues. Our team are still here and happy to help via email or phone using the options shows in the help menu found anywhere in Kounta.
Nov 13, 08:06 AEDT

Nov 12, 2019

No incidents reported.

Nov 11, 2019

Kounta POS Update & New Improvements 5.36.0

Completed - The scheduled maintenance has been completed.
Nov 11, 16:30 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 15:30 AEDT

Scheduled - Another week, another Kounta update that'll make your business even more efficient.

When: 15:30 AEST on November 11th.
How: You can continue to sell on POS the whole way through. Then after this time, Kounta will auto-update.

IMPROVEMENTS
- Manage product permission for access to Produce
- Allow viewing long notes and customer details before accepting online orders
- Wifi Sync add-on now available on Enterprise plans

BUG FIXES
- UTC date and time on production dockets
- Site ID not appearing on the POS Help Menu

IN CASE YOU MISSED IT
- Love Kounta? It's now even easier to share Kounta with your friends, the best bit - You both get $100 each! See the 'Get & Give' offer tile on your my.kounta.com dashboard for more details.
- Check out all the latest and greatest Kounta feature releases in our new 'Feature Feed' - over at > https://www.kounta.com/feature-updates/
Nov 11, 09:07 AEDT

Service Disruption - Smartpay Payments

Resolved - This incident has been resolved.
Nov 11, 13:54 AEDT

Identified - Smartpay have reported they are experiencing issues with some integrated transactions.

A few customers have reported success with processing Smartpay transactions manually, we will provide updates as they become available.

For any Kounta related support queries during this time, you can select the ? anywhere in Kounta.
Nov 11, 10:56 AEDT

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

Kounta POS Update & New Improvements 5.35.0

Completed - The scheduled maintenance has been completed.
Nov 4, 16:30 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 15:30 AEDT

Scheduled - Another week, another Kounta update that'll make your business even more efficient.

When: 15:30 AEST on November 4th.
How: You can continue to sell on POS the whole way through. Then after this time, Kounta will auto-update.

IMPROVEMENTS
- Auto resize images on Kounta Display
- Add Option Sets webhook

BUG FIXES
- Left navigation scrolling error
- Promo Page 500 Error
- Get Support button on Xero(upon enabling) is not visible
- Site selection issue after cancelling a site subscription.

IN CASE YOU MISSED IT
- Love Kounta? It's now even easier to share Kounta with your friends, the best bit - You both get $100 each! See the 'Get & Give' offer tile on your my.kounta.com dashboard for more details.
- Check out all the latest and greatest Kounta feature releases in our new 'Feature Feed' - over at > https://www.kounta.com/feature-updates/
Nov 4, 09:32 AEDT

Nov 3, 2019

No incidents reported.