Investigating - We are investigating an issue causing intermittent printing issues on sites with the Smartpay Integration enabled and on iOS 17.2 and above.

It has come to our attention that temporarily disabling the SmartPay integration has proven effective in enhancing printing functionality for some customers.

As we endeavour to develop a comprehensive solution, we recommend implementing this workaround to alleviate the printing issues.

In order to disable Smartpay:

1. Head to Back Office> Integrations
2. Search for 'Smartpay'
3. Select 'Disable'

Next you'll need to create a Manual Payment Button

1. From the Back Office, under Company settings, select Payment Types
2. Select 'Add a New Payment Type'
3. Fill in the following fields:
Payment Type: Manual Smartpay
Show on Checkout: Tick this box to use this payment type on your POS
4. Select 'Add Payment Type'
5. Select Save All

Note that you'll need to reconcile the Smartpay totals put through the 'Manual Smartpay' payment button manually when performing takings at the end of the day.

In order to process Standalone Payments on your Smartpay terminal:

1. On your Smartpay Terminal, select payment type:
2. Navigate to the payment type menu. This may be labeled as "Card Payment" or something similar.
3. Enter Transaction Amount

Jan 31, 2024 - 15:20 AEDT
POS ? Operational
Back Office ? Operational
Standard Reporting Operational
Insights ? Operational
Purchase ? Operational
Produce ? Operational
API Operational
Ordering Integrations ? Operational
Lightspeed Payments Operational
Payment Integrations ? Degraded Performance
Accounting Integrations ? Operational
Support (Phone/Email/Live Chat) ? Operational
Online Ordering Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Bump Screen by Bump It Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Monday, February 26 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.


IMPROVED
- Delivery addresses for Doshii orders with the 'Delivery’ order type will now print on production dockets under the customer's name and phone number.


IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.

Posted on Feb 21, 2024 - 14:01 AEDT
Past Incidents
Feb 23, 2024

No incidents reported today.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024
Completed - The scheduled maintenance has been completed.
Feb 12, 16:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 15:00 AEDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Monday, February 12 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

RESOLVED
- The error banner for expired or invalid linked credit cards in Back Office now appears only for the affected sites, instead of across all sites within a company.

NEW
- We've added a new user permission, 'Unassign Registers,' that allows users to remove register assignments from the Back Office and POS. This permission is enabled by default but can be removed by admin users. It aims to give administrators better control over register management, preventing service disruptions from unregistering devices during active orders.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.

Feb 7, 11:35 AEDT
Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024

No incidents reported.