Lightspeed Restaurant POS (O) Status

All Systems Operational

POS Operational

Back Office Operational

Standard Reporting Operational

Insights Operational

Purchase Operational

Produce Operational

API Operational

Ordering Integrations Operational

Lightspeed Payments Operational

Payment Integrations Operational

Accounting Integrations Operational

Support (Phone/Email/Live Chat) Operational

Online Ordering Operational

Lightspeedhq.com.au (Website) Operational

Lightspeed Bump Screen by Bump It Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance Mar 27, 2023 22:00-23:00 AEDT

We will be performing scheduled maintenance between 22:00 and 23:00 AEDT on Monday, March 27.

You may see errors when browsing back office, the POS might show as offline, and API requests may temporarily fail.

We'll provide an update once maintenance is complete.
Posted on Mar 23, 2023 - 11:46 AEDT

Past Incidents

Mar 24, 2023

No incidents reported today.

Mar 23, 2023

Shopify Integration - Update for compatibility with new Shopify API

Completed - The scheduled maintenance has been completed.
Mar 23, 15:47 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 15:00 AEDT

Scheduled - Shopify have released a compulsory API update and our system needs to perform a maintenance cycle to be compatible with this update.

During the above outage window you may see orders from Shopify that do not make it into your Lightspeed POS system.

Please ensure you keep an eye on Shopify for orders during that time, any orders that do not make it to your POS will need to be manually entered.

We are only expecting a single 5 minute outage during this window, but are allowing an hour to address any unforeseen circumstances.

NOTE: This only impacts our Shopify integration. No other ordering integration is impacted.
Mar 21, 10:10 AEDT

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

POS Update & New Improvements 9.4.0

Completed - The scheduled maintenance has been completed.
Mar 20, 16:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 15:02 AEDT

Scheduled - Another week, another update that'll make your business even more efficient.

When: 15:00 AEDT on Monday, March 20th.
How: You can continue to sell on POS the whole way through. Then after this time, your POS will auto-update.

IMPROVEMENTS
- MOTO Transactions are now supported via Lightspeed Payments
- The 'Transaction Successful' screen has a new look and will now close after 15 seconds without user interaction.
- OpenTable users can now disable Auto-Order Creation, allowing order-at-table online ordering integrations to be used in conjunction with OpenTable.

BUG FIXES
- Tyro surcharges are now displayed correctly on PDF Invoices emailed via the POS.
- Fixed webhooks that weren't firing when some products were updated in Back Office.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $250!
See the 'Give & Get' offer tile on your my.kounta.com dashboard for more details.
Mar 16, 10:46 AEDT

Mar 19, 2023

Support: Phone Systems Maintenance

Completed - The scheduled maintenance has been completed.
Mar 19, 19:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 17:00 AEDT

Scheduled - Our upstream telco provider have advised us that they will be performing maintenance on their systems on Sunday afternoon. Whilst the phone systems are expected to be available during this time there may be drop-outs and brief outages during this window.

As always our team are always available 24/7 on our chat service.
Mar 15, 09:22 AEDT

Mar 18, 2023

No incidents reported.

Mar 17, 2023

LS Payments - Infrastructure Outage

Resolved - Our payment processor has advised a fix has been released.
If you are still seeing issues with your LS Payments terminal please reach out to our support team.
Mar 17, 08:24 AEDT

Update - The downstream payment processor has scoped down the issue to a specific service within their platform. They have started to implemented a fix which we see it is improving performance as of 7:18 AEDT.

We are still investigating any further possible issues.
Mar 17, 07:52 AEDT

Identified - We have identified an upstream issue with our Payments Processing. Our engineers are working closely with those at our Payment Processor to get this issue resolved.
Mar 17, 07:27 AEDT

Mar 16, 2023

Smartpay - Experiencing issues

Resolved - Smartpay have confirmed services have returned back to normal.
Mar 16, 21:51 AEDT

Update - Smartpay have confirmed that manual transactions will work for the time being.

For New Zealand clients press Select Paymark.

Australian terminals can just use the terminal directly.
Mar 16, 12:00 AEDT

Identified - SmartPay have contacted our team and verified they are seeing connectivity issues, they believe it's originating outside of their system but are currently investigating.
Mar 16, 11:56 AEDT

Investigating - We are receiving reports from customers that they are seeing a 'Gateway Error' on their Smartpay terminals. The Smartpay team are currently investigating the issue.

We will provide customers with updates here when we receive further details from the Smartpay team.
Mar 16, 11:50 AEDT

Mar 15, 2023

Connectivity Issues - DNS

Resolved - We're receiving reports from multiple customers that they are unable to connect to POS.

This appears to be isolated to a specific ISP, but having the user change their DNS to Google DNS (8.8.8.8 and 8.8.4.4) and then turning Wifi off and back on again, will bring your POS back online.

https://www.macinstruct.com/tutorials/how-to-change-your-ipads-dns-servers/

and use 8.8.8.8 and 8.8.4.4
Mar 15, 21:44 AEDT

Mar 14, 2023

Support: Chat system outage

Resolved - Our provider have rolled back an update and resolved the issue. Our Support team are back online and ready to assist.
Mar 14, 21:02 AEDT

Monitoring - Our upstream provider for our chat services used by the Support team are currently experiencing an outage.

We are attempting to collect more information from our provider.

In the meantime, our support team can still be contacted by phone or by email on support@kounta.com
Mar 14, 20:55 AEDT

Back Office Reports - Delayed Processing

Resolved - This incident has been resolved.
Mar 14, 17:57 AEDT

Monitoring - Our team have deployed a fix, missing data should begin to backfill now.

You may get access to reports periodically and at other times the system may have errors.
Please keep an eye on this page for updates so we can assure you of the accuracy of the reports once they are online.

A reminder that this only impacts the legacy back office reports. Insights is working as intended.
Mar 14, 14:19 AEDT

Update - For clarity: the impacted reports are the legacy 'Back Office' reporting systems.

The Insights system is not impacted.
Mar 14, 13:55 AEDT

Identified - Our team have identified that our Back Office reporting system has some delays at the moment. We are releasing a patch tonight that will update and back-fill this data. It should be resolved later this evening.

Please be aware this will NOT impact POS sales history for today or takings data.
Mar 14, 13:44 AEDT

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

Accounting - Some MYOB exports are failing

Resolved - This incident is now resolved.

Impacted customers can click the Resync button of any failed invoices that have the error message "Error converting value "" to type 'System.Guid'" and these will now work.

Any other error messages would be unrelated and should be raised to our support team as per normal.
Mar 10, 09:59 AEDT

Investigating - We're receiving reports that some users are having issues exporting data into MYOB. Our team are currently investigating.
Mar 9, 17:00 AEDT