Scheduled - Our engineers will be performing maintenance updates.

Upon commencement, the Reports section in the Back Office will be unavailable during the time of maintenance. Back Office Reports may be slow or unavailable during this time.

This will only impact customers who have access to reports in our Back Office. This will not have any impact on customers using our Insights product.

Customers will still be able to use the rest of the Back Office setup during this time.

For any questions or assistance open the Help and Support menu anywhere in Lightspeed Kounta
Jul 12, 14:46 AEST

Scheduled - Another week, another update that'll make your business even more efficient.

When: 15:00 AEST on July 13th.
How: You can continue to use Insights the whole way through.

BUG FIXES
- Tips were being calculated incorrectly in the Payments method Deep Dive table in Site Reconciliations Overview dashboard. We've fixed it so you can be sure your tips are correct.
- Products which are uncategorised are now labeled as such in reporting
- In some cases, revenue wasn't being displayed in the Individual Reconciliation Overview dashboard. Now it shows the correct revenue values in all cases.
- Insights Live - reporting group totals weren't tallying up correctly to include all products. It's now adding up nicely!

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $100!
See the 'Give & Get' offer tile on your my.kounta.com dashboard for more details.
Jul 13, 15:01 AEST

Scheduled - Our telephony provider has advised that during this 2 hour maintenance window, some calls to Lightspeed Support may be disrupted. If for any reason you are not able to reach our team via phone or your call becomes disconnected, we recommend connecting with the team via Live Chat which is located in the Help menu anywhere in the Lightspeed Kounta app. Thank you for your understanding.
Jul 8, 10:27 AEST