All Systems Operational
POS ? Operational
Back Office ? Operational
Standard Reporting Operational
Insights ? Operational
Purchase ? Operational
Produce ? Operational
API Operational
Ordering Integrations ? Operational
Lightspeed Payments Operational
Payment Integrations ? Operational
Accounting Integrations ? Operational
Support (Phone/Email/Live Chat) ? Operational
Online Ordering Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Bump Screen by Bump It Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 1, 2022

No incidents reported today.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022
Completed - The scheduled maintenance has been completed.
Nov 28, 16:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 15:00 AEDT
Scheduled - Another week, another update that'll make your business even more efficient.

When: 15:00 AEDT on Monday, November 28.
How: You can continue to sell on POS the whole way through. Then after this time, your POS will auto-update.

IMPROVEMENTS
- Lightspeed Payments transactions are now approved on POS faster.

BUG FIXES
- Fixed an issue that stopped users from retrying failed Gift Card top ups with Westpac payments.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $250!
See the 'Give & Get' offer tile on your my.kounta.com dashboard for more details.

Nov 28, 11:21 AEDT
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022
Completed - The scheduled maintenance has been completed.
Nov 22, 12:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 11:00 AEDT
Scheduled - Another week, another Lightspeed update that'll make your business even more efficient.

When: 11:00 AEDT on Tuesday, November 22nd.
How: You can continue to use Lightspeed the whole way through. Then after this time, Lightspeed will auto-update.

IMPROVEMENTS
- Infrequent Insights users can now retain access to their shared folders and custom reports by contacting our success or support teams.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $100!
See the 'Give & Get' offer tile on your my.kounta.com dashboard for more details.

Nov 21, 16:05 AEDT
Nov 21, 2022
Resolved - Scheduled reports that failed to send last Friday have now been resent.
Nov 21, 16:21 AEDT
Investigating - Our teams are still investigating the cause of the issues related to scheduled reports not sending.

Any reports that failed to send can be manually sent from within insights otherwise we will aim to have the reports resent early next week.

Nov 18, 17:53 AEDT
Monitoring - A fix has been implemented and we are monitoring results.

Missed reports can be run and exported manually through Insights, alternatively our team will work on exporting a backlog by EOB Monday

Nov 18, 17:27 AEDT
Investigating - We've received reports that there has been delays with Insights scheduled reports this morning, we are currently investigating and will provide further details here as they come to light.
Nov 18, 09:02 AEDT
Completed - The scheduled maintenance has been completed.
Nov 21, 15:18 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 15:00 AEDT
Scheduled - We will be undergoing scheduled maintenance to help improve the performance of stock movements.

There may be a small window (15-20 mins) of downtime observed while tracking stock levels.

Nov 21, 14:05 AEDT
Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022
Resolved - Hey You have reported this incident as resolved.
Nov 18, 12:21 AEDT
Monitoring - We're received word from Hey You that they are investigating some issues on their end. Lightspeed will be unable to receive orders from Hey You properly until this has been resolved.

Their status page can be viewed here:
Hey You Status Page

Nov 18, 11:36 AEDT
Nov 17, 2022

No incidents reported.