Minor Service Outage
POS ? Operational
Back Office ? Operational
Standard Reporting Operational
Kounta Insights ? Partial Outage
Kounta Purchase ? Operational
Kounta Produce ? Operational
API Operational
Ordering Integrations ? Operational
Payment Integrations ? Operational
Accounting Integrations ? Operational
Support (Phone/Email/Live Chat) ? Operational
Kounta Ordering Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 7, 2020

No incidents reported today.

Jun 6, 2020

No incidents reported.

Jun 5, 2020

No incidents reported.

Jun 4, 2020

No incidents reported.

Jun 3, 2020
Completed - The scheduled maintenance has been completed.
Jun 3, 11:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 10:30 AEST
Scheduled - Another week, another Kounta update that'll make your business even more efficient.

When: 10:30 AEST on June 3rd.
How: You can continue to use Kounta the whole way through. Then after this time, Kounta will auto-update.

IMPROVEMENTS
- Optimised performance when retrieving product information from Back Office

IN CASE YOU MISSED IT
- Love Kounta? It's now even easier to share Kounta with your friends, the best bit - You both get $100 each! See the 'Get & Give' offer tile on your my.kounta.com dashboard for more details.
- Check out all the latest and greatest Kounta feature releases in our new 'Feature Feed' - over at > https://www.kounta.com/feature-updates/
Jun 2, 16:19 AEST
Resolved - The updated Kounta App that resolves this issue has now been released, you can download the updated (2.7.5 version) of the Kounta app here;

https://apps.apple.com/au/app/pos-point-of-sale-by-kounta/id649276116

Once you have downloaded, you will need to log back into the POS and it will save your login.

If you are still experiencing issues, you can reach our Support Team using the '?' in the bottom left of Kounta
Jun 3, 08:01 AEST
Update - Customers should be able to log in to the POS and it will remain logged in unless the Kounta app is minimised into the background or closed.

We have submitted an updated version of the iOS Kounta App to restore the functionality to allow you to go back to POS. This is currently going through approval for the App Store by Apple and we'll update you once this has been released.

For any other questions during this time, you can reach our Support Team using the '?' in the bottom left of Kounta
Jun 2, 16:56 AEST
Identified - We have received reports that a segment of customers are unable to load the POS.

You should be able to get to the POS by selecting 'Log in to Back Office' and entering your Kounta login details.

Once you are in Back Office, selecting 'POS' in the top right-hand corner and then selecting your register will get you to the POS.

If you are still experiencing issues, you can reach our Support Team using the '?' in the bottom left of Kounta
Jun 2, 08:24 AEST
Jun 2, 2020
Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020
Completed - The scheduled maintenance has been completed.
May 29, 10:45 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 10:16 AEST
Scheduled - Another week, another Kounta update that'll make your business even more efficient.

When: 22:30 AEST on May 29th.
How: You can continue to sell on POS the whole way through. Then after this time, Kounta will auto-update.

BUG FIXES
- Intelligent Printing issue on CBA Albert devices

IN CASE YOU MISSED IT
- Love Kounta? It's now even easier to share Kounta with your friends, the best bit - You both get $100 each! See the 'Get & Give' offer tile on your my.kounta.com dashboard for more details.
- Check out all the latest and greatest Kounta feature releases in our new 'Feature Feed' - over at > https://www.kounta.com/feature-updates/
May 29, 10:10 AEST
May 28, 2020

No incidents reported.

May 27, 2020
Completed - The scheduled maintenance has been completed.
May 27, 16:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 15:31 AEST
Scheduled - Another week, another Kounta update that'll make your business even more efficient.

When: 15:30 AEST on May 27th.
How: You can continue to sell on POS the whole way through. Then after this time, Kounta will auto-update.

IMPROVEMENTS
- Re-issue and Transfer Gift Cards
- Sum-Up payments on Gift Cards
- Schedule a single Promo on multiple days

BUG FIXES
- Intermittent POS update issue
- Product import CSV freezing
- Pending API orders not printing receipts

IN CASE YOU MISSED IT
- Love Kounta? It's now even easier to share Kounta with your friends, the best bit - You both get $100 each! See the 'Get & Give' offer tile on your my.kounta.com dashboard for more details.
- Check out all the latest and greatest Kounta feature releases in our new 'Feature Feed' - over at > https://www.kounta.com/feature-updates/
May 27, 14:37 AEST
May 26, 2020
Completed - The scheduled maintenance has been completed.
May 26, 16:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 15:30 AEST
Scheduled - Another week, another Kounta update that'll make your business even more efficient.

When: 15:30 AEST on May 26th.
How: You can continue to sell on POS the whole way through. Then after this time, Kounta will auto-update.

IMPROVEMENTS
- Re-issue and Transfer Gift Cards
- Sum-Up payments on Gift Cards
- Schedule a single Promo on multiple days

BUG FIXES
- Intermittent POS update issue
- Product import CSV freezing
- Pending API orders not printing receipts

IN CASE YOU MISSED IT
- Love Kounta? It's now even easier to share Kounta with your friends, the best bit - You both get $100 each! See the 'Get & Give' offer tile on your my.kounta.com dashboard for more details.
- Check out all the latest and greatest Kounta feature releases in our new 'Feature Feed' - over at > https://www.kounta.com/feature-updates/
May 26, 09:05 AEST
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.