All Systems Operational
POS ? Operational
Back Office ? Operational
Standard Reporting Operational
Kounta Insights ? Operational
API Operational
Ordering Integrations ? Operational
Payment Integrations ? Operational
Accounting Integrations ? Operational
Support (Phone/Email/Live Chat) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 26, 2019
Resolved - This incident has been resolved.
Aug 26, 15:02 AEST
Identified - The BumpIt team have notified us that they are currently working through some issues that will impact the performance of BumpIt for some of their customers.

They have mentioned that they have also notified their users via a message to the Bump Screen.

We will provide more updates as they become available.

For any other Support queries during this time, you can reach out Support Team via the ? anywhere in Kounta
Aug 26, 12:03 AEST
Aug 25, 2019

No incidents reported.

Aug 24, 2019

No incidents reported.

Aug 23, 2019

No incidents reported.

Aug 22, 2019
Resolved - This incident has been resolved.
Aug 22, 18:24 AEST
Update - The team have restored POS and Back Office to normal performance, there will be some residual delays on the processing of orders for refunding, reprinting, reporting and reconciliation.

We will continue to monitor overall performance and work to improve API response times.
Aug 22, 14:05 AEST
Monitoring - The team have identified the issue and implemented some improvements to resolve.
We will continue to monitor the situation closely in the coming hours.

For any support during this time, you can reach our to support using the '?' anywhere in Kounta,
Aug 22, 12:50 AEST
Investigating - Our engineers are currently investigating an issue for some customers experience a 504 error in Back Office or showing offline on POS.

We will be providing a further update shortly. This is being actioned with the highest priority.

For any support during this time, you can reach our to support using the '?' anywhere in Kounta,
Aug 22, 12:23 AEST
Completed - The scheduled maintenance has been completed.
Aug 22, 00:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 00:01 AEST
Scheduled - Our engineers will be performing infrastructure maintenance. Upon commencement, your POS may show as offline and Back Office will be unavailable for up to 5 minutes during the maintenance window.

Customers will still be able to trade during this time with data being stored locally until your POS comes back online, our guide for trading while offline can be reviewed here: https://support.kounta.com/hc/en-us/articles/208864028-Working-around-an-Internet-or-Service-Outage

For any questions or assistance during this time you can reach our support team via support@kounta.com or via the '?' shown on POS and the Login Screen.
Aug 21, 15:03 AEST
Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019
Completed - The scheduled maintenance has been completed.
Aug 19, 16:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 15:30 AEST
Scheduled - Another week, another Kounta update that'll make your business even more efficient.

When: 15:30 AEST on August 13th.
How: You can continue to sell on POS the whole way through. Then after this time, Kounta will auto-update.

IMPROVEMENTS
- Marsello Add-On created.

BUG FIXES
- Unable to scroll on Accounts page (with a full page of Accounts).

IN CASE YOU MISSED IT
- Love Kounta? It's now even easier to share Kounta with your friends, the best bit - You both get $100 each!
- We've been talking to some exciting people recently around trends in the industry, as well as several innovative customers pushing the boundaries. To share this with you, we've made it easier to see our latest blog posts directly from your Kounta dashboard, or you can always follow us here > https://www.kounta.com/blog/
Aug 19, 09:40 AEST
Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019
Resolved - The sales delay should have now all caught up.

If you experience any issues performing your finalised takings, please contact our Support Team by selecting the ? mark anywhere in Kounta and we can assist.
Aug 16, 15:50 AEST
Monitoring - We are continuing to work on this issue.

The delays are currently sitting at around 15-20 minutes as we are work to process through the backlog of orders.

For any other issues you are experiencing, you can reach out Support Team by selecting the ? anywhere in Kounta.
Aug 16, 12:32 AEST
Identified - We do apologise for the delays. We are still currently sitting at around 15-20 minutes and working to process orders as quickly as possible.

For any other issues you are experiencing, you can reach out Support Team by selecting the ? anywhere in Kounta.
Aug 16, 11:40 AEST
Investigating - Due to an unusually high period of traffic, there is a small delay in sales showing in Reporting.

We do apologise for the delays. Please note all your data is safe and secure in the Kounta cloud and will be available soon.

The delays are currently sitting at around 15-20 minutes and we are working to stabilise the processing now.

For any other issues you are experiencing, you can reach out Support Team by selecting the ? anywhere in Kounta.
Aug 16, 10:59 AEST
Aug 15, 2019
Resolved - Our engineers have advised that reporting is now back up to date and all systems are operational. We will continue to monitor. Support is always available 24x7 by selecting the help menu anywhere in Kounta.
Aug 15, 19:13 AEST
Update - POS functionality should now be stable.

You may see a delay in your sales data showing in Back Office reports and your takings, all of the data is completely safe & should process to your reports shortly.

We will provide a further update shortly.
Aug 15, 15:45 AEST
Update - We have identified the core issue and a fix has been applied. POS functionality should start to stabilise.

Online Ordering integrations like Mobi2Go, Loke, HeyYou & Bump Screen integrations such as BumpIt should start to work as soon as your POS comes back online.

You may also experience a delay in your sales data showing in reports & takings.

We are working to resolve ASAP and will provide more updates shortly.
Aug 15, 15:11 AEST
Update - We are continuing to monitor for any further issues.
Aug 15, 12:52 AEST
Monitoring - Our Engineering Team has implemented a fix and all services should now return to normal.

We are monitoring and will provide further updates shortly.
Aug 15, 12:13 AEST
Identified - Our Engineering Team has identified the issue and is now working to resolve.

Some users may be experiencing issues with Kounta showing offline, this may cause issues with Online Ordering integrations like Mobi2Go, Loke, HeyYou and other order ahead integrations.

Bump Screen integrations such as BumpIt may also experience issues.

We will provide further updates ASAP.
Aug 15, 12:02 AEST
Update - We are continuing to investigate this issue.
Aug 15, 12:01 AEST
Investigating - Our engineers are currently investigating an issue for some customers experience a 504 error in Back Office or POS.

We will be providing a further update shortly. This is being actioned with the highest priority.

For any support during this time, you can reach our to support using the '?' anywhere in Kounta,
Aug 15, 11:53 AEST
Aug 14, 2019

No incidents reported.

Aug 13, 2019
Completed - The scheduled maintenance has been completed.
Aug 13, 16:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 15:30 AEST
Scheduled - Another week, another Kounta update that'll make your business even more efficient.

When: 15:30 AEST on August 13th.
How: You can continue to sell on POS the whole way through. Then after this time, Kounta will auto-update.

IMPROVEMENTS
- Disallow option set circular dependencies.
- Send Logs button for Assembly Customers.

BUG FIXES
- 'New Item' notification triggered on no print items.
- POS on screen keyboard surfacing on checkout.

IN CASE YOU MISSED IT
- Love Kounta? It's now even easier to share Kounta with your friends, the best bit - You both get $100 each!
- We've been talking to some exciting people recently around trends in the industry, as well as several innovative customers pushing the boundaries. To share this with you, we've made it easier to see our latest blog posts directly from your Kounta dashboard, or you can always follow us here > https://www.kounta.com/blog/
Aug 12, 16:25 AEST
Resolved - This incident has been resolved.
Aug 13, 08:44 AEST
Update - Our team have implemented a solution and core services are back online. Some sales data will take further time to fully synchronise. We are monitoring and will update again shortly.
Aug 13, 08:00 AEST
Monitoring - Our team have implemented a solution and core services are coming back online. Some sales data will take further time to fully synchronise. We are monitoring and will update shortly.
Aug 13, 07:54 AEST
Update - We are continuing to work on a fix for this issue.
Aug 13, 07:52 AEST
Update - The issue has been identified and a fix is being implemented.
Aug 13, 07:45 AEST
Identified - Our Developer Team have identified the issue and are working to resolve ASAP.

We will provide more details shortly.
Aug 13, 07:40 AEST
Investigating - Our Developer Team have identified an issue with some user data temporarily writing to our database.

You may experience issue with data showing in back office, orders syncing between devices and order ahead integrations like Mobi2Go &HeyYou, and Bump Screen integrations like BumpIt.

We are working to resolve ASAP and will have more details shortly.

Our Support Team are available by selecting the ? Anywhere in Kounta
Aug 13, 07:25 AEST
Aug 12, 2019

No incidents reported.