All Systems Operational
POS   ? Operational
Back Office   ? Operational
Standard Reporting   Operational
Kounta Insights   ? Operational
API   Operational
Ordering Integrations   ? Operational
Payment Integrations   ? Operational
Accounting Integrations   ? Operational
Support (Phone/Email/Live Chat)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 18, 2019

No incidents reported today.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019
Resolved - This incident has been resolved.
Feb 14, 09:19 AEDT
Identified - Currently, the support.kounta.com support centre is unavailable. Our team are still online and here to help. You can reach us via phone, email and live chat, all of which are located by selecting the '?' anywhere in Kounta.
Feb 14, 08:29 AEDT
Feb 13, 2019
Completed - The scheduled maintenance has been completed.
Feb 13, 00:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 23:01 AEDT
Scheduled - We’ve been cooking up new features and fixes this past month, and it all goes live on Kounta shortly.

When: 11PM AEDT on February 12th
How: After this time, Kounta will auto-update on log in


IMPROVEMENTS

- To Pay now appears on the subtotal of printed receipts so your team doesn’t have to calculate it manually
- Email alerts now send after an invoice is processed with site credits


BUG FIXES

- Fixed an issue where in rare circumstances Accounts View in POS returns ‘Unable to decrease quantity as the item(s) already printed'
- Corrected an infrequent bug downloading orders when the POS loads
- Sorted a glitch where two payments could be applied to the same invoice for SmartPay
- Addressed an ‘...unable to hand your request’ error in the advisor sign up process
- Corrected an issue with the email receipt button showing in the Money History screen
- Fixed a bug where order IDs temporarily appeared on POS randomly
- Sorted a glitch with site user data not auto syncing for Liven registration
- Addressed a problem where users were unable to select an unpaid account order
- Corrected an issue with creating products via the API
- Fixed a formatting error on the refund screen
- Sorted a glitch during new account creation, first seen on the most recent release
- Resolved an issue updating staff members
Feb 12, 14:24 AEDT
Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019

No incidents reported.

Feb 6, 2019

No incidents reported.

Feb 5, 2019

No incidents reported.

Feb 4, 2019

No incidents reported.