Identified - Our team have identified that this issue occurs on dimensions that have the following Dashboard visualisations.

- New Tables
- Tables (Legacy)
- Tables with Subtotals

Using a different visualisation should resolve this issue, we are working with our reporting provider and looking to resolve this ASAP in a release early next week.
May 14, 14:23 AEST
Investigating - Our Insights Team are aware of an issue causing scheduled reports and downloads to fail with an error, we are currently investigating this urgently.

This appears to impact reports being exported in a PDF format.

During this time, we recommend attempting to export your reports in a different format, or view the reports online using Insights Web or via the Insights Live application.

For any other questions during this time, you can reach our Support Team via Chat by selecting ‘Talk to the Support Team’ from Back Office.
May 14, 10:49 AEST
POS ? Operational
Back Office ? Operational
Standard Reporting Operational
Insights ? Partial Outage
Purchase ? Operational
Produce ? Operational
API Operational
Ordering Integrations ? Operational
Payment Integrations ? Operational
Accounting Integrations ? Operational
Support (Phone/Email/Live Chat) ? Operational
Online Ordering Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
May 19, 2021

No incidents reported today.

May 18, 2021

No incidents reported.

May 17, 2021
Resolved - This incident has been resolved.
May 17, 13:36 AEST
Monitoring - Tyro has updated their Status Page ( with the following update.

All customers should now be able to process transactions. If you are still experiencing difficulties, please complete a terminal reboot by following the steps in the link below:
May 17, 10:55 AEST
Investigating - We have been advised by Tyro that they are currently experiencing a service disruption impacting Integrated Payments on their network.

You will still be able to process transactions manually via standalone mode on the Tyro.

We will provide further updates as soon as they are available, you can also view Tyro's Status Page for the latest information.
May 17, 10:11 AEST
May 16, 2021

No incidents reported.

May 15, 2021

No incidents reported.

May 14, 2021
Resolved - This incident has been resolved.
May 14, 18:52 AEST
Monitoring - Services have been restored, we are currently monitoring for any further issues.
May 14, 18:17 AEST
Investigating - We are currently investigating an issue on our API servers which will affect Lightspeed Ordering, Lightspeed Delivery, Lightspeed Bump-Screen and other third party integrations.

Performance is degraded and some API calls are failing.

This is currently under investigation with updates pending shortly.
May 14, 18:03 AEST
May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021
Completed - The scheduled maintenance has been completed.
May 11, 16:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 15:31 AEST
Scheduled - Another week, another update that'll make your business even more efficient.

When: 15:30 AEST on May 11.
How: You can continue to sell on POS the whole way through. Then after this time, your POS will auto-update.

- Rectified an issue with course printing when opening an order on multiple registers.
- Fixed an issue to prevent negative tax rates from being created.
- Resolved an issue that occasionally caused duplicate tables to be created when editing layouts.

Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $100!
See the 'Give & Get' offer tile on your dashboard for more details.
May 11, 15:17 AEST
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Resolved - This incident has been resolved.
May 7, 15:02 AEST
Investigating - Our Engineering Team are currently investigating an issue preventing users accessing Insights.

We are investigating this urgently and will provide further updates ASAP.

For any other question during this time, you can reach our Support Team by selecting the ? anywhere in Kounta and selecting 'Speak to the Support Team'
May 7, 14:38 AEST
May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.