All Systems Operational
POS ? Operational
Back Office ? Operational
Standard Reporting Operational
Insights ? Operational
Purchase ? Operational
Produce ? Operational
API Operational
Ordering Integrations ? Operational
Lightspeed Payments Operational
Payment Integrations ? Operational
Accounting Integrations ? Operational
Support (Phone/Email/Live Chat) ? Operational
Online Ordering Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Bump Screen by Bump It Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - Another week, another update that'll make your business even more efficient.

When: 15:00 AEDT on 8th Aug 2022.
How: You can continue to sell on POS the whole way through. Then after this time, your POS will auto-update.

IMPROVEMENTS
- For our Lightspeed payment customers, we have introduced an ability to show Surcharge value back in receipt and POS.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $250!
See the 'Give & Get' offer tile on your my.kounta.com dashboard for more details.

Aug 2, 11:58 AEST
Past Incidents
Aug 8, 2022

No incidents reported today.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Resolved - Tyro has marked this incident as resolved, and we are receiving no new reports.

--

It looks like devices that were unpaired during the outage are still having some difficulties.

If your POS is crashing or the pairing page is blank when trying to run through the pairing process for your terminal please get in touch with Tyro support.

https://www.tyro.com/support/customer-support/

1300 00 TYRO (8976)
support@tyro.com

They also have a chat window on that page in the bottom right

Aug 5, 11:18 AEST
Monitoring - Tyro have identified an issue on their side and are currently investigating.

Please refer to https://status.tyro.com for further updates

Aug 5, 10:53 AEST
Investigating - We're seeing multiple reports from various customers advising of issues with the integrated payments for Tyro.

Reports suggest that using the payments manually is working.

Our team are making contact with Tyro so we can investigate.

Aug 5, 10:39 AEST
Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022
Completed - The scheduled maintenance has been completed.
Jul 31, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 16:01 AEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 31, 16:00 AEST
Scheduled - Our upstream provider for our phone services is performing maintenance on Sunday afternoon (AEST) and there may be periods where our support team will not have access to their phones during this time.

Please make use of our chat feature to contact support during this time frame - directly visible from the Help & Support button on the bottom left hand corner of either POS or Back Office.

Jul 29, 12:22 AEST
Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

Jul 27, 2022

No incidents reported.

Jul 26, 2022

No incidents reported.

Jul 25, 2022
Completed - The scheduled maintenance has been completed.
Jul 25, 23:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 22:02 AEST
Scheduled - We will be undergoing scheduled maintenance to help improve the performance of stock movements. There may be a small window (15-30 mins) of downtime observed while tracking stock levels.
Jul 25, 09:20 AEST