All Systems Operational
POS ? Operational
Back Office ? Operational
Standard Reporting Operational
Insights ? Operational
Purchase ? Operational
Produce ? Operational
API Operational
Ordering Integrations ? Operational
Payment Integrations ? Operational
Accounting Integrations ? Operational
Support (Phone/Email/Live Chat) ? Operational
Online Ordering Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Bump Screen by Bump It Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 7, 2021

No incidents reported today.

Dec 6, 2021
Completed - The scheduled maintenance has been completed.
Dec 6, 23:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 22:31 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Dec 3, 14:57 AEDT
Scheduled - We will be doing some routine maintenance to the infrastructure of Lightspeed Bump Screen powered by Bump It. Users may experience a small window of down time, please be prepared in this case.
Dec 6, 22:30 AEDT
Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021
Completed - The scheduled maintenance has been completed.
Dec 1, 16:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 15:00 AEDT
Scheduled - Another week, another update that'll make your business even more efficient.

When: 15:00 AEDT on December 1st.
How: You can continue to sell on POS the whole way through. Then after this time, your POS will auto-update.

BUG FIXES
- We resolved a bug that meant new users of Lightspeed Payments were not able to get the IP address required to connect their terminals.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $250!
See the 'Give & Get' offer tile on your my.kounta.com dashboard for more details.
Dec 1, 12:49 AEDT
Nov 30, 2021

No incidents reported.

Nov 29, 2021
Completed - The scheduled maintenance has been completed.
Nov 29, 16:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 15:00 AEDT
Scheduled - Another week, another update that'll make your business even more efficient.

When: 15:00 AEDT on November 29th.
How: You can continue to sell on POS the whole way through. Then after this time, your POS will auto-update.

IMPROVEMENTS
- Lightspeed Payments users can now pair an Eftpos terminal to more than one register at a time. This is great for bars that have a mobile terminal, like the v400m and need to send payments from any register!
- You can now pass on your merchant fees as a surcharge automatically! This is a game changer for anyone who wants to reduce their merchant fees to zero! You can contact Support via chat to have this enabled on your account, or let us know during your application process for Lightspeed Payments.

BUG FIXES
- We fixed a bug that meant when you turned off a product for POS, it would remove all inventory.
- We fixed a bug that was causing a lot of issues when it came to importing gift cards, it's now a lot more straightforward too!

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $250!
See the 'Give & Get' offer tile on your my.kounta.com dashboard for more details.
Nov 23, 11:19 AEDT
Completed - The scheduled maintenance has been completed.
Nov 29, 12:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 11:00 AEDT
Scheduled - Another week, another update that'll make your business even more efficient.

When: 11:00AM AEDT on November 29th
How: You can continue to use Insights during this time as the changes will happen in the background. There may be a brief interruption as Insights Infrastructure updates.

IMPROVEMENTS
- Updates to Insights Infrastructure to maintain stability and performance.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $250!
See the 'Give & Get' offer tile on your my.kounta.com dashboard for more details.
Nov 29, 08:53 AEDT
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021
Completed - The scheduled maintenance has been completed.
Nov 25, 23:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 22:30 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Nov 22, 14:14 AEDT
Scheduled - Another week, another update that’ll make your business even more efficient.

When: 22:30 AEST on November 22nd.
How: You can continue to use Produce the whole way through. Then after this time, Produce will auto-update.

IMPROVEMENTS
- Update the average cost price upon saving a made to order recipe.
- Filter products by Purchased or Made here when creating a new recipe.
- Pre-populate the actual yield number pad with the expected yield when completing batch.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $100!
See the 'Give & Get' offer tile on your my.kounta.com dashboard for more details.
Nov 22, 12:34 AEDT
Completed - The scheduled maintenance has been completed.
Nov 25, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 00:00 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Nov 24, 21:10 AEDT
Scheduled - Insights is undergoing some planned maintenance to improve performance and stability

When: 12.00AM AEDT on November 25th
How: You will be unable to access Insights for short periods during the planned maintenance period. Insights Schedules will be uninterrupted will continue to run as expected during the maintenance period.
Nov 24, 21:10 AEDT
Nov 24, 2021
Resolved - This incident has been resolved and services have been restored to normal.
Nov 24, 01:02 AEDT
Monitoring - A fix has been implemented and we have seen error rates drop right down. We will continue to monitor to ensure things have returned to normal.
Nov 24, 00:32 AEDT
Identified - The issue has been identified and the team is working on a fix. We are seeing some traffic return to Produce and recipe syncing error rates dropping, but the issue is not completely resolved.
Nov 24, 00:17 AEDT
Investigating - Our engineers are currently investigating an issue with Produce preventing customers from accessing it. This is also preventing recipes from syncing to POS.

We will be providing a further update shortly. This is being actioned with the highest priority. For any support during this time, you can reach out to support using the '?' anywhere in Lightspeed.
Nov 23, 23:39 AEDT
Nov 23, 2021
Resolved - This incident has been resolved.
Nov 23, 17:34 AEDT
Update - Our engineers are currently investigating an issue for some customers experience a 504 error in Insights

We will be providing a further update shortly. This is being actioned with the highest priority. For any support during this time, you can reach out to support using the '?' anywhere in Lightspeed.
Nov 23, 11:30 AEDT
Investigating - We've received reports that some users are unable to access Insights (they are provided an Error 504 page)

Our team are investigating this, and updates will be provided as they come to light.
Nov 23, 11:16 AEDT