All Systems Operational
POS ? Operational
Back Office ? Operational
Standard Reporting Operational
Insights ? Operational
Purchase ? Operational
Produce ? Operational
API Operational
Ordering Integrations ? Operational
Lightspeed Payments Operational
Payment Integrations ? Operational
Accounting Integrations ? Operational
Support (Phone/Email/Live Chat) ? Operational
Online Ordering Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Bump Screen by Bump It Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 22, 2022

No incidents reported today.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022
POS Update & New Improvements 8.0.0
Completed - The scheduled maintenance has been completed.
Jan 17, 16:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 15:00 AEDT
Scheduled - Another week, another update that'll make your business even more efficient.

When: 15:00 AEDT on January 17th
How: You can continue to sell on POS the whole way through. Then after this time, your POS will auto-update.

IMPROVEMENTS
- We have made sure now that if your POS Register cannot find your Lightspeed Payments terminal after 60 seconds, then it will automatically timeout for you.

BUG FIXES
- For our Lightspeed Payments users, we resolved a bug that showed refund options that weren't actually available to you. No more confusion!

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $250!
See the 'Give & Get' offer tile on your my.kounta.com dashboard for more details.
Jan 6, 12:56 AEDT
Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022
Maintenance - Voice Services
Completed - The scheduled maintenance has been completed.
Jan 9, 20:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 17:00 AEDT
Scheduled - Our telephone services provider has notified us of planned maintenance during this time frame.
As such our phone support services may see interruptions during this window.

Please feel free to either use our LiveChat feature or contact the support team via email at support@kounta.com
Jan 4, 09:17 AEDT
Jan 8, 2022

No incidents reported.

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