All Systems Operational
POS ? Operational
Back Office ? Operational
Standard Reporting Operational
Insights ? Operational
Purchase ? Operational
Produce ? Operational
API Operational
Ordering Integrations ? Operational
Lightspeed Payments Operational
Payment Integrations ? Operational
Accounting Integrations ? Operational
Support (Phone/Email/Live Chat) ? Operational
Online Ordering Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Bump Screen by Bump It Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Dec 07, 2023 - 13:48 AEDT
Scheduled - We're excited to announce another update to your POS that will bring you improved efficiency and stability.

Update Time: Monday, December 11 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

RESOLVED
Ordering unavailable products: Users could previously place online orders for products marked unavailable with the Product Availability feature. This has been fixed.
Gift card top-up issue: Users were unable to top up gift cards when using Lightspeed Payments with Android or Google Chrome registers. This has been resolved.
Chewzie orders with printing disabled: These orders were still showing on bump screens. This issue has been addressed.

IMPROVED
Enhanced receipts: Receipts for Lightspeed Payments are now appended to the POS receipt instead of printing separately. This applies to Android, Google Chrome, and iOS registers using Lightspeed Payments with a cloud connection.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.

Dec 07, 2023 - 13:47 AEDT
Past Incidents
Dec 10, 2023

No incidents reported today.

Dec 9, 2023

No incidents reported.

Dec 8, 2023

No incidents reported.

Dec 7, 2023

No incidents reported.

Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023
Completed - The scheduled maintenance has been completed.
Dec 4, 16:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 15:00 AEDT
Scheduled - Another week, another update that'll make your business even more efficient.

When: 15:00 AEDT on Monday, December 4.
How: You can continue to sell on POS the whole way through. Then after this time, your POS will auto-update.

RESOLVED
- Resolved an issue preventing users with names containing an apostrophe from accessing the Merchant Portal.

NEW
- The Financial Services Merchant Portal is now available for businesses located in New Zealand. Head to my.kounta.com/merchantportal for more information.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.

Dec 4, 11:47 AEDT
Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023
Completed - The scheduled maintenance has been completed.
Nov 30, 12:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 11:00 AEDT
Scheduled - Another week, another Lightspeed update that'll make your business even more efficient.

When: 11:00 AEDT on Thursday, November 30.
How: You can continue to use Lightspeed the whole way through. Then after this time, Lightspeed will auto-update.

During this maintenance window, there may be delays in Account Sale data syncing to Insights

RESOLVED
- Fixes an issue where Account Sales that had been paid in full were displaying as unpaid in Insights


IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.

Nov 29, 13:39 AEDT
Nov 29, 2023
Completed - The scheduled maintenance has been completed.
Nov 29, 16:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 15:01 AEDT
Scheduled - Scheduled maintenance for today has been cancelled and rescheduled to Wednesday, November 29 at 15:00 AEDT.
Nov 28, 14:59 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 14:05 AEDT
Scheduled - Another week, another update that'll make your business even more efficient.

When: 15:00 AEDT on Tuesday, November 28.
How: You can continue to sell on POS the whole way through. Then after this time, your POS will auto-update.

RESOLVED
- Fixed a bug causing payment surcharge values to not display for sales opened via OpenTable

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.

Nov 22, 14:21 AEDT
Nov 28, 2023
Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.