All Systems Operational
POS ? Operational
Back Office ? Operational
Standard Reporting Operational
Insights ? Operational
Purchase ? Operational
Produce ? Operational
API Operational
Ordering Integrations ? Operational
Payment Integrations ? Operational
Accounting Integrations ? Operational
Support (Phone/Email/Live Chat) ? Operational
Online Ordering Operational
Lightspeedhq.com.au (Website) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our Accounting Integrations will be undergoing schedule maintenance.

During this time you might see a prompt to reconnect your integration, please don't attempt to reconnect, your configuration will correctly show after the update is released.

All of your data is safe and will export once sync's have resumed after the update.
Posted on Sep 1, 10:46 AEST
Past Incidents
Sep 19, 2021

No incidents reported today.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Completed - The scheduled maintenance has been completed.
Sep 16, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 15:03 AEST
Scheduled - Another week, another update that'll make your business even more efficient.

When: 15:00 AEST on September 16th.
How: You can continue to sell on POS the whole way through. Then after this time, your POS will auto-update.

IMPROVEMENTS
- Minor bug fixes

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $250!
See the 'Give & Get' offer tile on your my.kounta.com dashboard for more details.
Sep 16, 15:00 AEST
Sep 15, 2021

No incidents reported.

Sep 14, 2021
Completed - The scheduled maintenance has been completed.
Sep 14, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 15:02 AEST
Scheduled - Another week, another update that'll make your business even more efficient.

When: 15:00 AEDT on September 14th.
How: You can continue to sell on POS the whole way through. Then after this time, your POS will auto-update.

IMPROVEMENTS
- This release has some important backend changes to support the future development of Lightspeed.


IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $250!
See the 'Give & Get' offer tile on your my.kounta.com dashboard for more details.
Sep 8, 11:55 AEST
Completed - The scheduled maintenance has been completed.
Sep 14, 10:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 09:00 AEST
Scheduled - Another week, another update that'll make your business even more efficient.

When: 09:00 AEST on September 13th
How: You can continue to use Insights during this time as the changes will happen in the background. There may be some reports during this time which take longer to update with the latest data until the update is complete

IMPROVEMENTS
- Refund reasons have been added to the Sales Explore for Custom plan users
- Insights Live will now include Modifiers in the Reporting Group breakdown

BUG FIXES
- There were issues related to filters not displaying all registers in some reports has now been fixed

OTHER CHANGES
- Remove the 2020 Highlights dashboard from the Reports section in Insights


IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $250!
See the 'Give & Get' offer tile on your my.kounta.com dashboard for more details.
Sep 10, 11:57 AEST
Sep 13, 2021
Completed - The scheduled maintenance has been completed.
Sep 13, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 15:01 AEST
Scheduled - Another week, another update that'll make your business even more efficient.

When: 15:00 AEDT on September 13th
How: You can continue to sell on POS the whole way through. Then after this time, your POS will auto-update.

IMPROVEMENTS
- Online Orders are a big deal these days! As such, we have improved our notification sound for when a new order comes through - making it louder and more noticeable. Today, this will be available for all our web users. For our iOS and Android users, this will come as part of our next releases for those platforms!


BUG FIXES
- We know some people were having issues importing email addresses, we have fixed that one.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $250!
See the 'Give & Get' offer tile on your my.kounta.com dashboard for more details.
Aug 31, 12:01 AEST
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.