Service Disruption - Tyro
Identified - The Tyro Team have advised they are currently experiencing connectivity issues that may cause issues with Customers processing Eftpos transactions.

You can find that latest information on their Status Page @ https://status.tyro.com

For any other questions, you can reach our Support Team by selecting the ? anywhere in Kounta and selecting 'Chat to the Support Team'
Jan 6, 08:28 AEDT
POS ? Operational
Back Office ? Operational
Standard Reporting Operational
Insights ? Operational
Purchase ? Operational
Produce ? Operational
API Operational
Ordering Integrations ? Operational
Payment Integrations ? Degraded Performance
Accounting Integrations ? Operational
Support (Phone/Email/Live Chat) ? Operational
Online Ordering Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 28, 2021
Support Team - AU Support Phone Numbers - Distruption
Resolved - This incident has been resolved.
Jan 28, 13:38 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 28, 11:00 AEDT
Update - We are continuing to investigate this issue.
Jan 28, 10:49 AEDT
Investigating - Our team are currently investigating an issue with our telephony provider. When attempting to reach Lightspeed Kounta Support your keypad inputs may not be registering in the selection menu.

We have established this number to allow you to reach our teams: +61 2 7908 2956 while we work on the root cause.

We will update you as soon as this is resolved.
Jan 28, 10:42 AEDT
Jan 27, 2021

No incidents reported.

Jan 26, 2021

No incidents reported.

Jan 25, 2021

No incidents reported.

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021
POS Update & New Improvements 7.13.0
Completed - The scheduled maintenance has been completed.
Jan 18, 16:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 15:00 AEDT
Scheduled - Another week, another update that'll make your business even more efficient.

When: 15:00 AEDT on January 18th.
How: You can continue to sell on POS the whole way through. Then after this time, your POS will auto-update.

IMPROVEMENTS
- Offline register error handling for Pass-Thru Printing
- Email PDF Invoices and Statements for Account Sales
- Customer and product details added to Pickup order preview

BUG FIXES
- Payments API timeout issue resolved
- Split by product not removing products on checkout

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $100!
See the 'Give & Get' offer tile on your my.kounta.com dashboard for more details.
Jan 18, 09:24 AEDT
Purchase Updates & New Improvements 4.1.0
Completed - The scheduled maintenance has been completed.
Jan 18, 15:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 14:30 AEDT
Scheduled - Another week, another update that’ll make your business even more efficient.

When: 14:30 AEDT on January 18th.
How: You can continue to use Purchase the whole way through. Then after this time, Purchase will auto-update.

IMPROVEMENTS
- Supplier name added to subject line for order reminders

BUG FIXES
- Purchase orders do not send to the To: email address when replaced
- Products with purchasing formats cannot be transferred in individual units
- Company's currency symbol does not display
- Received purchase order PDFs show ordered qty instead of received qty

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $100!
See the 'Give & Get' offer tile on your my.kounta.com dashboard for more details.
Jan 18, 14:19 AEDT
Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

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