All Systems Operational
POS ? Operational
Back Office ? Operational
Standard Reporting Operational
Insights ? Operational
Purchase ? Operational
Produce ? Operational
API Operational
Ordering Integrations ? Operational
Lightspeed Payments Operational
Payment Integrations ? Operational
Accounting Integrations ? Operational
Support (Phone/Email/Live Chat) ? Operational
Online Ordering Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Bump Screen by Bump It Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Infrastructure Maintenance Oct 10, 2022 23:00 - Oct 11, 2022 00:00 AEDT
Our engineers will be performing infrastructure maintenance.

Upon commencement, your POS may show as offline. Back Office, Purchase, Produce, and Insights will be unavailable for up to 1 hour during the maintenance window.

Customers will still be able to trade during this time with data being stored locally until your POS comes back online.

Our guide for trading while offline can be reviewed here:
https://support.kounta.com/hc/en-us/articles/208864028-Working-around-an-Internet-or-Service-Outage

For any questions or assistance during this time, you can reach our support team via support@kounta.com or via the ‘?’ shown on POS and the Login Screen.

Posted on Sep 30, 2022 - 10:00 AEST
Past Incidents
Oct 2, 2022

No incidents reported today.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022
Resolved - This incident has been resolved.
Sep 21, 21:29 AEST
Monitoring - A fix has been implemented, online orders should no longer be impacted as of 9PM AEST.

Sales Order data for reports should be caught up in approximately 15 minutes.

Sep 21, 21:09 AEST
Investigating - Some customers have advised that sales data is not immediately appearing in reports.

Our team are currently investigating to look for a root cause and resolve the issue.

Sep 21, 20:52 AEST
Sep 20, 2022

No incidents reported.

Sep 19, 2022
Completed - The scheduled maintenance has been completed.
Sep 19, 16:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 15:00 AEST
Scheduled - Another week, another update that'll make your business even more efficient.

When: 15:00 AEST on September 19, 2022.
How: You can continue to sell on POS the whole way through. Then after this time, your POS will auto-update.

IMPROVEMENTS
- Added a customer search bar when using integrations that allow payment via checked in customers

BUG FIXES
- Fixed a bug affecting the POS interface when some orders were assigned to tables
- Fixed a bug affecting the modification of new intelligent printers in Back Office

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $250!
See the 'Give & Get' offer tile on your my.kounta.com dashboard for more details.

Sep 19, 12:13 AEST
Sep 18, 2022

No incidents reported.