Lightspeed Restaurant POS (O) Status

All Systems Operational

POS

Operational

Back Office

Operational

Standard Reporting Operational

Insights

Operational

Purchase

Operational

Produce

Operational

API Operational

Ordering Integrations

Operational

Lightspeed Payments Operational

Payment Integrations

Operational

Accounting Integrations

Operational

Support (Phone/Email/Live Chat)

Operational

Online Ordering Operational

Lightspeedhq.com.au (Website) Operational

Lightspeed Bump Screen by Bump It Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 26, 2023

No incidents reported today.

Sep 25, 2023

Lightspeed Payments - Delayed Settlement

Resolved - This incident has been resolved.
Sep 25, 20:29 AEST

Update - We are continuing to monitor for any issues.
Sep 25, 18:03 AEST

Monitoring - Friday and Saturday settlements should be in most customers accounts now.
Most customers should have received Sunday payments by now but if not the arrival should be imminent.
Sep 25, 17:03 AEST

Investigating - Our team are investigating reports of delayed settlements for the weekend period. Some merchants are missing either Friday, Saturday or Sunday payments.

These payments all appear to be in transit and should be appearing in your accounts shortly but we will provide further information here as it comes to light.
Sep 25, 16:37 AEST

Back Office - Billing Payment Methods - Unable to add or update credit card details

Resolved - This issue has now been resolved.
Sep 25, 16:37 AEST

Update - Our developers have deployed a fix to our secondary environment.

Users who need to add or update their credit card details can now do so from labs.kounta.com/billingpayments.

We will monitor this over the weekend before deploying to our primary environment my.kounta.com/billingpayments on Monday, September 25.
Sep 22, 20:29 AEST

Update - Our developers have identified and prioritised a fix for this issue.

We will provide an update on the expected resolution time as soon as possible.
Sep 22, 13:53 AEST

Investigating - We've identified an issue where users are unable to add or update credit card details for their subscription billing payment method within the Lightspeed Back Office.

Updates to bank transfer payment methods are unaffected.

We're investigating with urgency and will continue to provide updates here.
Sep 22, 11:30 AEST

Lightspeed POS - Updates & New Improvements 9.17.0

Completed - The scheduled maintenance has been completed.
Sep 25, 16:00 AEST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 25, 15:38 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 15:01 AEST

Scheduled - Another week, another update that'll make your business even more efficient.

When: 15:00 AEST on Monday, September 25.
How: You can continue to sell on POS the whole way through. Then after this time, your POS will auto-update.

RESOLVED
- Resolved the issue blocking users from updating or adding new credit card details from the Back Office.
- Resolved an issue where merchant receipts incorrectly displayed the surcharge amount for split payments with Lightspeed Payments.

IMPROVED
- For SmartPay NZ merchants, surcharge values are now clearly shown as 'Payments Surcharge' on receipts and in reporting.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Sep 21, 13:36 AEST

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

Sep 21, 2023

No incidents reported.

Sep 20, 2023

Lightspeed POS - Updates & New Improvements 9.16.1

Completed - The scheduled maintenance has been completed.
Sep 20, 16:15 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 15:15 AEST

Scheduled - Another week, another update that'll make your business even more efficient.

When: 15:15 AEST on Wednesday, September 20.
How: You can continue to sell on POS the whole way through. Then after this time, your POS will auto-update.

• Maintenance and performance improvements

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Sep 20, 10:57 AEST

Lightspeed Insights - Updates & New Improvements 3.2.0

Completed - The scheduled maintenance has been completed.
Sep 20, 12:01 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 10:00 AEST

Scheduled - Another week, another Lightspeed update that'll make your business even more efficient.

When: 10:00 AEST on Wednesday, September 20.
Impact: During this update, you can continue to use Lightspeed as usual.

Please note that Insights reporting may experience delayed data for up to 2 hours.

RESOLVED
- Merged POS orders are no longer marked as deleted sales in Insights.

IMPROVED
- Payment type name filters now auto-suggest all payment types used at a company.

NEW
- Custom and Enterprise Insights plan users can now build reports incorporating payment surcharges within the Payments explore.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Sep 19, 10:50 AEST

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.