Kounta Status

All Systems Operational

POS Operational

Back Office Operational

Standard Reporting Operational

Kounta Insights Operational

Kounta Purchase Operational

Kounta Produce Operational

API Operational

Ordering Integrations Operational

Payment Integrations Operational

Accounting Integrations Operational

Support (Phone/Email/Live Chat) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 21, 2020

No incidents reported today.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

Service Disruption - Back Office/POS

Resolved - This incident has been resolved.
Jan 19, 13:17 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 19, 11:45 AEDT

Identified - The issue has been identified and a fix is being implemented.
Jan 19, 11:43 AEDT

Investigating - Our engineers are currently investigating an issue for some customers experience a 504 error in Back Office or POS.

We will be providing a further update shortly. This is being actioned with the highest priority. For any support during this time, you can reach our to support using the '?' anywhere in Kounta
Jan 19, 11:33 AEDT

Jan 18, 2020

No incidents reported.

Jan 17, 2020

Service Disruption - Smartpay

Resolved - This incident has been resolved.
Jan 17, 14:14 AEDT

Identified - The team at Smartpay have advised that they are currently experiencing an issue with Integrated payments on Smartpay EFTPOS machines.

For customers impacted you will still be able to process payments manually on the Smartpay terminal and use a Manual Payment type to close those sales in Kounta, more information on Manual Payment Types can be found at the following guide https://support.kounta.com/hc/en-us/articles/201234030-Add-and-Manage-Payment-Types

We will provide more updates as they become available, for any other support queries you can reach our Support Team by selecting the ? anywhere in Kounta.
Jan 17, 11:08 AEDT

Jan 16, 2020

Kounta Insights Live Updates & New Improvements 2.0

Completed - The scheduled maintenance has been completed.
Jan 16, 12:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 11:00 AEDT

Scheduled - Another week, another Kounta update that'll make your business even more efficient.

When: 11:00 AEDT on January 16th.
How: Update your Insights Live App (iOS & Android) to use the new features

NEW FEATURES
- Introducing Trends
See and take action on seasonal and monthly changes
Know what needs improving and what is working well

IMPROVEMENTS
- Dashboard update: Tap to see how an hour or day compares to the average

BUG FIXES
- Fixed unexpected App shutdowns for New users without a paid subscription
- Minor UI fixes

IN CASE YOU MISSED IT
- Love Kounta? It's now even easier to share Kounta with your friends, the best bit - You both get $100 each! See the 'Get & Give' offer tile on your my.kounta.com dashboard for more details.
- Check out all the latest and greatest Kounta feature releases in our new 'Feature Feed' - over at > https://www.kounta.com/feature-updates/
Jan 14, 11:35 AEDT

Jan 15, 2020

Kounta Insights Updates & New Improvements 1.0.16.1

Completed - The scheduled maintenance has been completed.
Jan 15, 11:30 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 10:30 AEDT

Scheduled - Another week, another Kounta update that'll make your business even more efficient.

When: 10:30 AEDT on January 15th.
How: No need to do anything - all Insights updates are automatic

IMPROVEMENTS
- New Customer's now get an email to let them know when all their data has been updated for Insights Live's Benchmarks feature
- Improvements that increase our Support Team's ability to troubleshoot and resolve issues faster
- Improvements that allow our Account Management Team to demonstrate Insights with a customer's own data

IN CASE YOU MISSED IT
- Love Kounta? It's now even easier to share Kounta with your friends, the best bit - You both get $100 each! See the 'Get & Give' offer tile on your my.kounta.com dashboard for more details.
- Check out all the latest and greatest Kounta feature releases in our new 'Feature Feed' - over at > https://www.kounta.com/feature-updates/
Jan 14, 12:12 AEDT

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020

No incidents reported.