Kounta by Lightspeed Status

All Systems Operational

POS Operational

Back Office Operational

Standard Reporting Operational

Insights Operational

Purchase Operational

Produce Operational

API Operational

Ordering Integrations Operational

Payment Integrations Operational

Accounting Integrations Operational

Support (Phone/Email/Live Chat) Operational

Online Ordering Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 4, 2021

No incidents reported today.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

Price Lists Scheduling Issue

Resolved - The incident has now been resolved. Please sync your POS as required. Check your price list schedules if required.
Mar 2, 09:48 AEDT

Identified - We are currently looking at an issue where the price lists for customers are triggering now instead of the intended schedule. A fix has been found and being deployed. ETA Fix 9:30am
Mar 2, 08:45 AEDT

POS Update & New Improvements 7.16.0

Completed - The scheduled maintenance has been completed.
Mar 2, 09:45 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 09:15 AEDT

Scheduled - Another week, another update that'll make your business even more efficient.

When: 9:15 AEDT on March 2nd.
How: You can continue to sell on POS the whole way through. Then after this time, your POS will auto-update.

IMPROVEMENTS
- Dynamic Price Lists update

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $100!
See the 'Give & Get' offer tile on your my.kounta.com dashboard for more details.
Mar 2, 09:08 AEDT

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

POS Update & New Improvements 7.15.1

Completed - The scheduled maintenance has been completed.
Feb 24, 23:06 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 22:03 AEDT

Update - We will be undergoing scheduled maintenance during this time.
Feb 24, 16:59 AEDT

Scheduled - Another week, another update that'll make your business even more efficient.

When: 22:00 AEDT on February 24th.
How: You can continue to sell on POS the whole way through. Then after this time, your POS will auto-update.

BUG FIXES
- Insights Live login error

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $100!
See the 'Give & Get' offer tile on your my.kounta.com dashboard for more details.
Feb 24, 16:06 AEDT

Service Disruption - Some users are unable to access Insights Live

Resolved - This issue will be resolved in the release tonight at 10pm.
Feb 24, 19:05 AEDT

Identified - Our team have identified an issue preventing some users from accessing Insights Live.

We are investigating this urgently and will provide further updates shortly, Lightspeed Insights (web) is not impacted and should continue to work as expected.

For any other questions, you can reach out Support Team by selecting the ? anywhere in Lightspeed.
Feb 23, 13:50 AEDT

Feb 23, 2021

Feb 22, 2021

Service Disruption - Back Office Reporting

Resolved - This incident has been resolved.
Feb 22, 17:28 AEDT

Identified - Our team have identified an issue causing a delay to Back Office Reports, the current delay is around 45-60mins.

The core issue has been resolved and we anticipate that reporting will be all caught up by 6pm AEDT.

Lightspeed Insights and Insights Live is not impacted.

For any other questions during this time, you can reach our Support Team by selecting the ? anywhere in Back Office.
Feb 22, 16:39 AEDT

Service Disruption - Tyro

Resolved - This incident has been resolved.
Feb 22, 16:41 AEDT

Identified - The Tyro Team have advised they are currently experiencing connectivity issues that may cause issues with Customers processing Eftpos transactions.

You can find that latest information on their Status Page @ https://status.tyro.com

For any other questions, you can reach our Support Team by selecting the ? anywhere in Kounta and selecting 'Chat to the Support Team'
Jan 6, 08:28 AEDT

POS Update & New Improvements 7.15.0

Completed - The scheduled maintenance has been completed.
Feb 22, 16:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 15:01 AEDT

Update - We will be undergoing scheduled maintenance during this time.
Feb 22, 14:00 AEDT

Scheduled - Another week, another update that'll make your business even more efficient.

When: 15:00 AEDT on February 22nd.
How: You can continue to sell on POS the whole way through. Then after this time, your POS will auto-update.

IMPROVEMENTS
- Updated Swipe to Complete settings for Online Orders
- Production dockets to include Register and Printer name

BUG FIXES
- Searching Online Order Customer names on POS
- Blocked Pass-Thru Printing orders

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $100!
See the 'Give & Get' offer tile on your my.kounta.com dashboard for more details.
Feb 22, 11:16 AEDT

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.