All Systems Operational
POS ? Operational
Back Office ? Operational
Standard Reporting Operational
Insights ? Operational
Purchase ? Operational
Produce ? Operational
API Operational
Ordering Integrations ? Operational
Payment Integrations ? Operational
Accounting Integrations ? Operational
Support (Phone/Email/Live Chat) ? Operational
Online Ordering Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 22, 2021

No incidents reported today.

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021
Completed - The scheduled maintenance has been completed.
Jun 16, 11:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 10:02 AEST
Scheduled - Another week, another Insights update that'll make your business even more efficient.

When: 10:00 AEST on June 16th.
How: You can continue to use Insights the whole way through.

IMPROVEMENTS
Introducing a new look for Insights
- We've given Insights a few style upgrades with updated dashboard designs, snappy new filters and some performance upgrades too.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $100!
See the 'Give & Get' offer tile on your my.kounta.com dashboard for more details.
Jun 16, 08:15 AEST
Jun 15, 2021
Resolved - Affected sites should have their data caught up by now. If you still have issues please contact Support.
Jun 15, 16:38 AEST
Investigating - Some customers are reporting a repeat of yesterday's incident where takings data is incomplete on their Point of Sale registers.
Our team are reviewing and there appears to be a processing delay that we are investigating. We should have an update shortly but be aware you can also hold off on finalizing the takings until first thing in the morning as an option.

We will place an update here once the issue is resolved for the affected customers.
Jun 15, 14:47 AEST
Completed - The scheduled maintenance has been completed.
Jun 15, 10:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 09:00 AEST
Scheduled - Today is an exciting day as we launch a brand new Stock Counts experience for all our users! We cannot wait to see how this improves the efficiency and profitability of your businesses. Some of the main improvements coming out today are;

- Create custom Stock Locations, making it easier to know where everything should be (available on Manage Plan and above).
- Choose how you count. Either by Stock Location (if on Manage Plan and above), by Tag or count it all.
- Save an 'In Progress' stock count, so you can easily resume later.
- Now you can do stock counts on a mobile or tablet.

To find out how to enable it and how to use it, head to the help centre article here -> https://support.kounta.com/hc/en-us/articles/203499494-Stocktaking-with-Lightspeed

Please share your thoughts and feedback with us and enjoy this new experience!
Jun 9, 15:31 AEST
Jun 14, 2021
Resolved - Takings data should now be up to date on your Point Of Sale registers. Please contact Support if your register is not up to date.
Jun 14, 17:57 AEST
Investigating - We are currently investigating an issue that is causing some customers to have incomplete information in their Finalised Takings data for today.

If possible, we would recommend holding off from performing your takings until tomorrow to ensure this issue has been resolved.

Our Engineering Team are investigating now and we will provide further updates shortly on the resolution.

For any questions during this time, you can reach our team through chat by selecting the ? Anywhere in Kounta.
Jun 14, 16:59 AEST
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.