Monitoring - We have received a few reports from Customers who are experiencing issues with their POS showing offline.

Your POS should automatically reconnect to Kounta, but if you are experiencing issues with your POS showing offline and not reconnecting automatically you can swipe down with 3 fingers on the Kounta screen and select Reload which will force it to reconnect and resolve the issue.

If you are still experiencing issues you can reach out Support Team by selecting the ? Anywhere in Kounta.
Sep 18, 13:20 AEST
POS ? Degraded Performance
Back Office ? Operational
Standard Reporting Operational
Insights ? Operational
Purchase ? Operational
Produce ? Operational
API Operational
Ordering Integrations ? Operational
Payment Integrations ? Operational
Accounting Integrations ? Operational
Support (Phone/Email/Live Chat) ? Operational
Online Ordering Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 18, 2020

Unresolved incident: Service Disruption - POS Showing Offline.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020
Completed - The scheduled maintenance has been completed.
Sep 15, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 15:01 AEST
Scheduled - Another week, another update that’ll make your business even more efficient.

When: 15:00 AEST on September 15th.
How: You can continue to use Purchase the whole way through. Then after this time, Purchase will auto-update.

BUG FIXES
- Stock increments incorrectly recorded against purchase orders

IN CASE YOU MISSED IT
- Love Kounta by Lightspeed? It’s now even easier to share with your friends, the best bit - You both get $100 each! See the ‘Get & Give’ offer tile on your my.kounta.com dashboard for more details.
- Check out all the latest and greatest feature releases in our new ‘Feature Feed’ - over at > https://www.kounta.com/feature-updates/
Sep 15, 13:43 AEST
Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020
Completed - The scheduled maintenance has been completed.
Sep 10, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 15:01 AEST
Scheduled - Another week, another update that’ll make your business even more efficient.

When: 15:00 AEST on September 10th.
How: You can continue to use Produce the whole way through. Then after this time, Produce will auto-update.

IMPROVEMENTS
- Filter recipes by ingredients used

IN CASE YOU MISSED IT
- Love Kounta by Lightspeed? It’s now even easier to share with your friends, the best bit - You both get $100 each! See the ‘Get & Give’ offer tile on your my.kounta.com dashboard for more details.
- Check out all the latest and greatest feature releases in our new ‘Feature Feed’ - over at > https://www.kounta.com/feature-updates/
Sep 10, 13:04 AEST
Sep 9, 2020

No incidents reported.

Sep 8, 2020
Completed - The scheduled maintenance has been completed.
Sep 8, 16:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 15:30 AEST
Scheduled - Another week, another update that'll make your business even more efficient.

When: 15:30 AEST on September 8th.
How: You can continue to sell on POS the whole way through. Then after this time, you Lightspeed Kounta POS will auto-update.

IMPROVEMENTS
- Group Orders now compatible with Courses
- Ability to define individual online order Pick-up times
- Swipe to complete Pick-up Orders
- Xero 2-step authentication implemented

BUG FIXES
- Xero 400 Bad Request error
- Split Bill number pad not responsive on Android devices
- Default Table Section not surfaced

IN CASE YOU MISSED IT
- Love Lightspeed Kounta? It's now even easier to share with your friends, the best bit - You both get $100 each! See the 'Get & Give' offer tile on your my.kounta.com dashboard for more details.
- Check out all the latest and greatest Lightspeed Kounta feature releases in our new 'Feature Feed' - over at > https://www.kounta.com/feature-updates/
Sep 8, 11:27 AEST
Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.

Sep 5, 2020

No incidents reported.

Sep 4, 2020
Resolved - This incident has been resolved.
Sep 4, 10:35 AEST
Monitoring - A fix has been implemented and we are monitoring the results closely.
Sep 4, 00:00 AEST
Identified - Our telephony provider is continuing to work on this issue.
As a temporary measure, please use these direct numbers to reach our team without experiencing the call quality issues.

Australia

Support: +61 2 8311 7330

Sales: +61 2 8311 7385

NZ

Support: +64 9-801 2112

Sales: +64 9-801 2113
Sep 3, 16:31 AEST
Investigating - Please note that we are currently working with our telephony provider to resolve an issue which may result in some inbound calls dropping out or losing audio. Our support team are across this issue and will call you right back in the event that the call is disrupted.

The team are also available via support@kounta.com as well as LiveChat which is found in the help menu of the Lightspeed Kounta POS app.
Sep 3, 10:18 AEST