All Systems Operational
POS ? Operational
Back Office ? Operational
Standard Reporting Operational
Kounta Insights ? Operational
API Operational
Ordering Integrations ? Operational
Payment Integrations ? Operational
Accounting Integrations ? Operational
Support (Phone/Email/Live Chat) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 26, 2019

No incidents reported today.

May 25, 2019

No incidents reported.

May 24, 2019

No incidents reported.

May 23, 2019

No incidents reported.

May 22, 2019

No incidents reported.

May 21, 2019
Resolved - This incident has been resolved.
May 21, 09:37 AEST
Investigating - Our team have been made aware of an issue impacting the delivery of support tickets to support@kounta.com, our team are still here and ready to assist via phone or chat. Please select the ? anywhere in Kounta.
May 21, 08:49 AEST
May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019
Completed - The scheduled maintenance has been completed.
May 16, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 23:00 AEST
Scheduled - Our engineers will be performing infrastructure maintenance. Upon commencement, your POS may show as offline and Back Office will be unavailable for up to 5 minutes during the maintenance window.

Customers will still be able to trade during this time with data being stored locally until your POS comes back online, our guide for trading while offline can be reviewed here: https://support.kounta.com/hc/en-us/articles/208864028-Working-around-an-Internet-or-Service-Outage

For any questions or assistance during this time you can reach our support team via support@kounta.com or via the '?' shown on POS and the Login Screen.
May 13, 11:22 AEST
May 14, 2019
Completed - The scheduled maintenance has been completed.
May 14, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 15:30 AEST
Scheduled - In our mission for constant & regular improvements, we have another round of updates going out this week.

When: 15:30 AEST on May 14th
How: You can continue to sell the whole way through, then after this time, Kounta will auto-update.

IMPROVEMENTS
- Love Kounta? It's now even easier to share Kounta with your friends, the best bit - You both get $100 each!
- We've improved how easy it is to add your suppliers to Kounta. We also made this page look a little nicer. If you haven't started ordering from your suppliers from Kounta, now is your chance.
- We've been talking to some exciting people recently around trends in the industry, as well as several innovative customers pushing the boundaries. To share this with you, we've made it easier to see our latest blog posts directly from your Kounta dashboard, or you can always follow us here > https://www.kounta.com/blog/


BUG FIXES
- We resolved a bug that would remind you to print already printed courses dockets.


IN CASE YOU MISSED IT
- We partnered with a new integration to better connect your customers to your business by auto-subscribing them to your marketing program via a secure Guest wi-fi. Find out more (post-update) at https://my.kounta.com/addon/wifisync
- You asked, we answered. On Account sales, invoices now display order notes in the email receipt so it's even easier to track multiple customers on an account, hotel rooms, or other unique identifiers.
May 10, 15:45 AEST
May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.