Kounta Status

All Systems Operational

POS Operational

Back Office Operational

Standard Reporting Operational

Kounta Insights Operational

API Operational

Ordering Integrations Operational

Payment Integrations Operational

Accounting Integrations Operational

Support (Phone/Email/Live Chat) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 8, 2019

No incidents reported today.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

Kounta POS Update & New Improvements 5.39.0

Completed - The scheduled maintenance has been completed.
Dec 3, 16:30 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 15:30 AEDT

Scheduled - Another week, another Kounta update that'll make your business even more efficient.

When: 15:30 AEST on December 3rd.
How: You can continue to sell on POS the whole way through. Then after this time, Kounta will auto-update.

NEW FEATURES
- Purchase specific user permissions
- Add support for Westpac to Gift Card Top-Up

BUG FIXES
- Dark Mode improvements for Courses, Gift Cards, Customers, Bump Screen
- iZettle not responsive on iOS 13

IN CASE YOU MISSED IT
- Love Kounta? It's now even easier to share Kounta with your friends, the best bit - You both get $100 each! See the 'Get & Give' offer tile on your my.kounta.com dashboard for more details.
- Check out all the latest and greatest Kounta feature releases in our new 'Feature Feed' - over at > https://www.kounta.com/feature-updates/
Dec 3, 09:16 AEDT

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

Service Disruption - Tyro

Resolved - This incident has been resolved.
Nov 28, 20:55 AEDT

Identified - The team at Tyro have advised that an issue has been identified impacting Mobile Connectivity to the Telstra 3G/4G Network including Tyro EFTPOS machines.

For customers impacted we recommend switching to Wifi or Ethernet direct connection if available. Information on how to switch from 3G to wifi can be found here -https://help.tyro.com/s/article/How-do-I-change-my-network-connection

We will provide more updates as they become available, for any other support queries you can reach our Support Team by selecting the ? anywhere in Kounta.
Nov 28, 08:51 AEDT

Nov 27, 2019

No incidents reported.

Nov 26, 2019

Service Disruption - Kounta Gift Cards

Resolved - This incident has been resolved.
Nov 26, 10:08 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 10:06 AEDT

Identified - Our team have been made aware of an issue impacting Kounta Gift Cards.

Attempting to perform any Top-Ups or Checkout's will trigger an error, our team are looking into now and will provide further updates shortly.

For any other questions you can reach our Support Team by selecting the ? anywhere in Kounta.
Nov 26, 09:09 AEDT

Nov 25, 2019

Kounta POS Update & New Improvements 5.38.0

Completed - The scheduled maintenance has been completed.
Nov 25, 16:30 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 15:30 AEDT

Scheduled - Another week, another Kounta update that'll make your business even more efficient.

When: 15:30 AEST on November 25th.
How: You can continue to sell on POS the whole way through. Then after this time, Kounta will auto-update.

NEW FEATURES
- Dark Mode for POS is now available on new Manage and Extend plans

BUG FIXES
- Fixed freezing issues for POS on certain Android devices

IN CASE YOU MISSED IT
- Love Kounta? It's now even easier to share Kounta with your friends, the best bit - You both get $100 each! See the 'Get & Give' offer tile on your my.kounta.com dashboard for more details.
- Check out all the latest and greatest Kounta feature releases in our new 'Feature Feed' - over at > https://www.kounta.com/feature-updates/
Nov 25, 11:05 AEDT

Nov 24, 2019

No incidents reported.