All Systems Operational
POS ? Operational
Back Office ? Operational
Standard Reporting Operational
Kounta Insights ? Operational
API Operational
Ordering Integrations ? Operational
Payment Integrations ? Operational
Accounting Integrations ? Operational
Support (Phone/Email/Live Chat) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 21, 2019

No incidents reported today.

Jul 20, 2019

No incidents reported.

Jul 19, 2019

No incidents reported.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019
Completed - The scheduled maintenance has been completed.
Jul 15, 16:31 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 15:30 AEST
Scheduled - A new week brings a new release, and a new release brings more power to your Kounta.

When: 15:30 AEST on July 15th.
How: You can continue to sell the whole way through, then after this time, Kounta will auto-update.

IMPROVEMENTS
- API improvements to support locking payment types.

BUG FIXES
- Improvements to barcode scanning on POS.

IN CASE YOU MISSED IT
- Love Kounta? It's now even easier to share Kounta with your friends, the best bit - You both get $100 each!
- We've been talking to some exciting people recently around trends in the industry, as well as several innovative customers pushing the boundaries. To share this with you, we've made it easier to see our latest blog posts directly from your Kounta dashboard, or you can always follow us here > https://www.kounta.com/blog/
Jul 15, 09:59 AEST
Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019
Resolved - This incident has been resolved.
Jul 11, 18:14 AEST
Investigating - Tyro has reported they are currently experiencing issues processing transactions due to a connectivity issue.

Tyro will be posted updates at https://status.tyro.com

For any Kounta related queries, you can reach out Support Team by selecting the ? mark anywhere in Kounta.
Jul 11, 15:43 AEST
Jul 10, 2019
Completed - The scheduled maintenance has been completed.
Jul 10, 16:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 15:30 AEST
Scheduled - Complimenting the updates from yesterdays Kounta to make tomorrows Kounta even more powerful.

When: 15:30 AEST on July 10th.
How: You can continue to sell the whole way through, then after this time, Kounta will auto-update.

IMPROVEMENTS
- The App Switcher has now been implemented into Back Office so that you can swiftly move between POS, Back Office, Insights and Purchase.
- A new Site and Company selector is now available in the profile tab in the bottom right of screen, so that you can efficiently change Site and Company context.

BUG FIXES
- Side menu and POS button fixes for the CBA Albert device.

IN CASE YOU MISSED IT
- Love Kounta? It's now even easier to share Kounta with your friends, the best bit - You both get $100 each!
- We've been talking to some exciting people recently around trends in the industry, as well as several innovative customers pushing the boundaries. To share this with you, we've made it easier to see our latest blog posts directly from your Kounta dashboard, or you can always follow us here > https://www.kounta.com/blog/
Jul 10, 11:58 AEST
Jul 9, 2019

No incidents reported.

Jul 8, 2019
Resolved - This incident has been resolved.
Jul 8, 17:53 AEST
Update - Our Engineering Team has released an update which should now allow you to get the POS.

Our team are still monitoring.

If you are still experiencing issues, you can reach out Support Team by selecting the ? anywhere in Kounta.
Jul 8, 16:47 AEST
Monitoring - Our team have rolled out a fix to correct the experience some customers saw on the CBA Albert. If you are still having issues, please close and re-launch the Kounta app.

We will continue to monitor customer feedback and provide further updates soon.
Jul 8, 16:44 AEST
Investigating - We are currently aware of an issue that is preventing Kounta on Albert using from getting to POS.

Our team are investigating urgently and we will have a solution ASAP.

We will provide more updates shortly.

You can reach out Support Team by pressing the ? anywhere in Kounta.
Jul 8, 16:31 AEST
Completed - The scheduled maintenance has been completed.
Jul 8, 16:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 15:31 AEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 8, 09:12 AEST
Scheduled - Scheduled
A new week with Kounta means new improvements. Check out whats coming your way below.

When: 15:30 AEST on July 8th.
How: You can continue to sell the whole way through, then after this time, Kounta will auto-update.

IMPROVEMENTS
- The App Switcher has now been implemented into Back Office so that you can swiftly move between POS, Back Office, Insights and Purchase.
- A new Site and Company selector has been implemented into the profile tab in the bottom right of screen so that you can efficiently change Site and Company context.
- Updates to Reporting Groups APIs
- Add customer.phone field to Order API payload

BUG FIXES
- An activation issues with multiple Gift Cards on POS as been fixed as well as the keyboard trigger in the same experience to make sure Gift Cards make for efficient business.

IN CASE YOU MISSED IT
- Love Kounta? It's now even easier to share Kounta with your friends, the best bit - You both get $100 each!
- We've been talking to some exciting people recently around trends in the industry, as well as several innovative customers pushing the boundaries. To share this with you, we've made it easier to see our latest blog posts directly from your Kounta dashboard, or you can always follow us here > https://www.kounta.com/blog/
Jul 8, 09:11 AEST
Jul 7, 2019
Resolved - This incident has now been resolved.

If you are still experiencing issues, you can reach our Support Team at any time by selecting the ? anywhere in Kounta.
Jul 7, 19:14 AEST
Monitoring - Our Engineering Team have applied some changes and Kounta should now be showing online, API services such as bump screen integrations & online ordering integrations should now also be working as expected.

We are continuing to monitor & will provide confirmation shortly.

Our Support Team are available by selecting the ? anywhere in Kounta.
Jul 7, 18:49 AEST
Identified - Our team have identified the issue and are working to restore services ASAP, this issue will impact Payment Integrations like Tyro & API services such as bump screen integrations & online ordering integrations.

We will provide more updates shortly.

Our Support Team are available by selecting the ? anywhere in Kounta.
Jul 7, 18:18 AEST
Investigating - Our Engineering Team is currently investigating reports of users showing offline on POS. Our team are urgently investigating. We'll have things back to normal as soon as possible.

For any assistance during this time, you can reach our support team by selecting the ? anywhere in Kounta.
Jul 7, 17:56 AEST