Kounta Status

All Systems Operational

POS Operational

Back Office Operational

Standard Reporting Operational

Kounta Insights Operational

API Operational

Ordering Integrations Operational

Payment Integrations Operational

Accounting Integrations Operational

Support (Phone/Email/Live Chat) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 18, 2018

No incidents reported today.

Dec 17, 2018

No incidents reported.

Dec 16, 2018

No incidents reported.

Dec 15, 2018

No incidents reported.

Dec 14, 2018

No incidents reported.

Dec 13, 2018

Service Disruption - Kounta Connectivity

Resolved - This incident has been resolved.
Dec 13, 10:54 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 13, 10:39 AEDT

Investigating - Please note, our team are currently investigating an issue with accessing Kounta for a subset of customers.

Some users may see the POS as offline and will not be able to reach my.kounta.com or experience slowness, our team expect to have this resolved ASAP.

For any Kounta support during this time, you can reach our support team by selecting the '?' anywhere in Kounta.
Dec 13, 10:35 AEDT

Dec 12, 2018

No incidents reported.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

Insights update - reconciliation history

Completed - The scheduled maintenance has been completed.
Dec 10, 17:00 AEDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 10, 14:07 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 14:01 AEDT

Scheduled - Fresh new perspectives and functionality are on their way to Insights.

When: December 10th at 2:00 pm AEDT
How: Insights will auto-update at this time*

WHAT'S NEW

Deep insights into reconciliation history
See company and site reconciliation summaries (for any date range) alongside reporting group and category splits, and drill down to individual reconciliations to investigate variances.

Custom reconciliation reports
For our users on Insights Custom, you can now build custom reports from your reconciliation dataset. Reconciliation date dimensions on your Sales and Sale Details Explores give even more ways to slice your sales data.

IN CASE YOU MISSED IT

Food and beverage splits
Report on your food and beverage splits in Kounta with no dependency on POS Categories. Simply assign your products to Reporting Groups to view your splits however you like.

Attract more of your best customers
Thanks to the all new Customer Sales dashboards, you can now drill into the spending habits of your top customers to see what products they buy most, their average transaction value and a whole lot more.

* During the update, data syncing will pause for 1 to 3 hours. You’ll still be able to access Insights during this period.
Dec 10, 10:09 AEDT

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

Kounta Update - New Dashboard

Completed - The scheduled maintenance has been completed.
Dec 5, 00:01 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 23:00 AEDT

Scheduled - We’ve been cooking up new features and fixes this past month, and it all goes live on Kounta shortly.

When: December 4th at 11PM AEDT on
How: After this time, Kounta will auto-update on log in

HIGHLIGHTS
Your all new dashboard
If you haven’t noticed, we’ve got a few new products and a few new integrations to help make running your business a lot easier. To help you get to these tools faster, and discover new ways to win back some time, your dashboard now has a new look.

FIXES
- Fixed a receipt issue when applying payments
- Corrected a bug with disabling account sales invoices
- Sorted a glitch with bulk adding of option sets
- Addressed an issue with failed credit card communications
- Corrected a bug with changing category names
- Fixed an issue on the plan change page
- Sorted a glitch with reference numbers for hotel guest checkouts
- Addressed an error with applying bulk payments on accounts
Nov 30, 18:15 AEDT