All Systems Operational
POS ? Operational
Back Office ? Operational
Standard Reporting Operational
Insights ? Operational
Purchase ? Operational
Produce ? Operational
API Operational
Ordering Integrations ? Operational
Lightspeed Payments Operational
Payment Integrations ? Operational
Accounting Integrations ? Operational
Support (Phone/Email/Live Chat) ? Operational
Online Ordering Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Bump Screen by Bump It Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 2, 2022

No incidents reported today.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022
Upstream Outage
Resolved - This incident is being marked as resolved.
Jun 21, 17:36 AEST
Monitoring - Cloudflare have reported an outage and advised of a fix.
We will be monitoring the impacted external systems for the time being.
Jun 21, 17:31 AEST
Investigating - We are seeing wide reports from various upstream services being impacted by an outage event.

POS is online and running however various online ordering platforms are reporting outages.

Detailed updates will be provided as they are confirmed.
Jun 21, 17:06 AEST
O-Series Support (Email) - Outage
Resolved - This appears to have been linked to an upstream outage sparked by an external provider.

Please refer to our 'Upstream Outage' incident for updates.
https://status.kounta.com/incidents/nv5xq676gvhf
Jun 21, 17:33 AEST
Identified - One of our upstream providers is experiencing technical difficulties. This will have an impact on our response times to email support queries including API/DEV Support.

Please note that our phone systems and our chat systems are still fully operational.

We will provide updates as soon as they come to hand.
Jun 21, 16:57 AEST
POS Update & New Improvements 8.10.1
Completed - The scheduled maintenance has been completed.
Jun 21, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 15:00 AEST
Scheduled - Another week, another update that'll make your business even more efficient.

When: 15:00 AEDT on 21st June 2022.
How: You can continue to sell on POS the whole way through. Then after this time, your POS will auto-update.

BUG FIXES
- Fix around product selection for printer settings. With the fix, if user enables or disables a product at the product level it should enable or disable in any category it is associated with.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $250!
See the 'Give & Get' offer tile on your my.kounta.com dashboard for more details.
Jun 21, 11:57 AEST
Jun 20, 2022
POS Update & New Improvements 8.10.0
Completed - The scheduled maintenance has been completed.
Jun 20, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 15:01 AEST
Scheduled - Another week, another update that'll make your business even more efficient.

When: 15:00 AEDT on 20th June 2022.
How: You can continue to sell on POS the whole way through. Then after this time, your POS will auto-update.

IMPROVEMENTS
- We are introducing the capability to now assign printer settings based on Order type. So you can now set whether you would like your takeaway orders to be printed from a specific printer or if not print at all.
Please note: This currently does not apply to Online Orders using Lightspeed API (which means Online Orders will continue to work the way they are working today)

- We have also now made available an Integrated refund if you are doing a Pay at Table transaction via Lightspeed Payment.


IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, the best bit, you each get $250!
See the 'Give & Get' offer tile on your my.kounta.com dashboard for more details.
Jun 20, 13:20 AEST
Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

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