We have been advised that Tyro are currently experiencing systems issues, this can impact Integrated Payments and the ability to pair your Tyro with POS.
You can continue to process transactions by entering them manually through the Tyro and closing them using a Manual Payment Type in Kounta
To do a manual transaction on your Tyro EFTPOS machine please:
- Press the Menu key.
- Select Transactions.
- Select Purchase.
- If you have a multi-merchant group, select the correct Merchant ID from the list.
- Enter the amount required.
- Complete the transaction by swiping, inserting or tapping the Customers card.
For steps on creating a Manual Payment Type please view the attached guide. (https://support.kounta.com/hc/en-us/articles/201234030-Add-and-Manage-Payment-Types
We will continue to provide updates as they become available, you can also view the latest information on Tyro’s Status Page at (https://status.tyro.com/