Lightspeed Restaurant POS (O) Status - Service Disruption

Service Disruption - Order processing delay

Incident Report for Lightspeed Restaurant POS (O)

Resolved

This incident has been resolved.

Posted Oct 28, 2018 - 16:14 AEDT

Identified

Our Engineering Team have identified the root cause and order processing is now returning to normal.

We expect the issue to normalise in the next 30minutes.

Posted Oct 28, 2018 - 14:14 AEDT

Investigating

Please note, our team are currently investigating a delay in the processing of orders.

The current impact is that sales made will not immediately show in reporting but will process and visible soon after.

Further updates will be available shortly.

For any Kounta support during this time, you can reach our support team by selecting the '?' anywhere in Kounta.

Posted Oct 28, 2018 - 12:52 AEDT

This incident affected: Standard Reporting.