This incident has been resolved and services have been restored to normal.
Posted Nov 24, 2021 - 01:02 AEDT
Monitoring
A fix has been implemented and we have seen error rates drop right down. We will continue to monitor to ensure things have returned to normal.
Posted Nov 24, 2021 - 00:32 AEDT
Identified
The issue has been identified and the team is working on a fix. We are seeing some traffic return to Produce and recipe syncing error rates dropping, but the issue is not completely resolved.
Posted Nov 24, 2021 - 00:17 AEDT
Investigating
Our engineers are currently investigating an issue with Produce preventing customers from accessing it. This is also preventing recipes from syncing to POS.
We will be providing a further update shortly. This is being actioned with the highest priority. For any support during this time, you can reach out to support using the '?' anywhere in Lightspeed.